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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Awful smell ! Very rude staff! Hallways smell terrible!! Transportation is no where to be found closed bus stop is 3 miles walking
Business response:
Dear Ofelia,Thank you for sharing your experience. We sincerely apologize for the unpleasant odors and the challenges you encountered during your stay. We strive to maintain a clean and welcoming environment for all our guests, and it's disappointing to hear that we fell short in this instance. Additionally, we regret that the transportation options were not more convenient. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. We hope to provide you with a more comforta... read more
Breakfast The breakfast option was not as expected and pretty disappointing.
Business response:
Dear Amanda, Thank you for your feedback about our breakfast offerings. We sincerely regret that it did not meet your expectations. Your comments about the variety will be shared with our team, as we are always looking for ways to enhance the guest experience. It was a pleasure hosting you, and we hope you will consider staying with us again for a more satisfying visit in the future.Sincerely,Hotel Management
They have nothing, not even ice
Business response:
Dear Cindy, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. It's concerning to hear that you found a lack of essential amenities, including ice. We understand how vital these services are to our guests' comfort. Your comments will be shared with our team to ensure we address these shortcomings. We appreciate your input as it helps us improve, and we hope you might consider staying with us again in the future for a more satisfying experience.Sincerely,Hotel Managemen... read more
Do NOT stay here. Absolute garbage. This place was an actual nightmare and ruined our entire trip. I stayed here with my best friend, and throughout the night both beds, and the rest of the room even, would shake us awake over and over again. Around 3am we tried to go downstairs to ask what in the world was happening, but because they don’t have anyone working the front desk at night, you’re on your own. In the morning we asked about it, and the front desk woman said it was “probably the laundry machines”. Like??? The laundr... read more
Business response:
Dear Marie, Thank you for your feedback. We sincerely apologize for the disturbances you experienced during your stay, as we understand how crucial a good night's sleep is for our guests. Your concerns regarding the noise and lack of overnight staff are important to us, and we will address them with our team. We appreciate your input and hope you might consider giving us another opportunity to provide a more pleasant experience in the future.Sincerely,Hotel Management
No service between nights. Ok clean but not great
Business response:
Dear Rodolfo Stefano, Thank you for sharing your feedback. We regret that the level of cleanliness and service during your stay did not fully meet your expectations. Your comments are valuable to us, and we will share them with the appropriate team to ensure improvements are made. We hope to have the opportunity to provide a better experience during a future stay.Sincerely,Hotel Management
I was not happy with my stay here. I booked here because I was going to the Jet game and the hotel was by the stadium. This hotel doesn't have shuttle service to the stadium from the hotel. Any hotel near a stadium should have shuttle service to the stadium, considering it's illegal to walk to the stadium by State Law.
Business response:
Dear Edward, Thank you for your feedback. We understand your disappointment regarding the lack of shuttle service to the stadium. Guest convenience is a priority, and your comments will be shared with the management team to explore potential improvements. We appreciate your insights and hope you had an enjoyable time at the game despite the inconvenience. Your experience is important to us, and we strive to enhance our services for future visits. Safe travels!Sincerely,Hotel Management
Customer service at front deak was rude and nasty.I got off my flight and cane to aee if there was a room ready around 1ish( yes i know chexk in was @ 3). Had to wait for sercicw for 10 min b4 i was even acknowledged. Ask if there was a room ready and lady at deak (with nasty attitude) said no check in is at 3 all rooms as being cleaned iwas like ok is there a restroom or area i coild sit and wait she no only reatrooms are in rooms. So all in all would was awful.customer service and room way overpriced
Business response:
Dear thomas, Thank you for sharing your experience. We sincerely apologize for the difficulties you encountered with the front desk service. It is concerning to hear about the lack of courtesy you received, as we strive to provide a welcoming atmosphere for all guests. Your feedback regarding the check-in process and pricing will be addressed with the management team. We appreciate your insights and hope for the opportunity to improve your experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,043 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open tomorrow at 9:00 a.m.