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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Too expensive I would not stay again. The staff is not friendly. The fridge in the room didnt work place looks like doesnt get clean daily.
Business response:
Dear SILVIA, Thank you for your feedback. It's disappointing to hear that your experience didn't meet your expectations. We strive to offer value and maintain a welcoming atmosphere, so your comments are taken seriously. We will use this information to ensure improvements are made where needed.Sincerely,Hotel Management
I would NOT be booking here ever again. The staff was unaccomodating, besides Destiny. Our room was filled with baby roaches and we even found a bed bug on one of the beds. I DO NOT recommend this hotel at all! You get what you paid for and it was a cheap price to book for the weekend. However my guest and I had to go to Walmart to purchase camping cots because we refused to sleep on those beds after we were not able to get another room at the same hotel OR at their sister hotel about 10 mins away! It seems like this hotel i... read more
Business response:
Dear Daddy, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The room we stayed in was dirty, hair left on the tub, fridge was dirty and the kitchen wasnt properly clean.
Business response:
Dear Keven, Thank you for your feedback regarding your recent stay. We sincerely apologize for the cleanliness issues you encountered in your room, including the condition of the tub and kitchen. We understand how important a clean environment is for our guests, and it isn't enjoyable to hear we did not meet those expectations. Your comments will be shared with our housekeeping team to ensure improvements are made. We appreciate your input and hope for the opportunity to provide you with a more satisfactory experience in the... read more
The lobby is dirty and smell like cigarettes, the room wall and doors are dirty, for the utensils you have to ask the staff to bring them to you... I reserved for 2 nights and we lasted 30 minutes and left to another hotel... I will never stay there, the owners should stay a couple of nights to understand my point.
Business response:
Dear Claudio, Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues you encountered in the lobby and your room. It's disappointing to hear that your stay was cut short due to these concerns. We understand how important a clean and welcoming environment is and will address this feedback with our team to make necessary improvements. Thank you for bringing this to our attention.Sincerely,Hotel Management
Ngl I wouldn’t go back to this hotel. I actually can’t rate it 0/10 but if I could I would. Staff was just fine, the room had a weird smell, the bathroom doors weren’t locking, and the next morning, the breakfast was either a strawberry bar, a muffin or an oatmeal and coffee or hot water, I really can’t see how that’s a breakfast. I was just going to watch El Clásico and didn’t even had too many good expectations but this really did not work for me.
Business response:
Dear Lionel, We regret to hear that your stay did not meet your expectations. We are concerned about the issues with the room and breakfast options. We appreciate your feedback on these matters, and our team will address them to enhance future guest experiences. Thank you for bringing this to our attention, and we hope to serve you better in the future.Sincerely,Hotel Management
El vuelo se retraso y al llegar no contaba con la reserva
Business response:
Dear Sara, Thank you for your feedback. We’re sorry to hear about the issue with your reservation due to the flight delay. This is not the experience we aim to provide, and we understand how frustrating it must have been. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
My room had roaches and the ac was broken. The entrance door that is key access only at night is left ajar for anyone to go in and out. Staff is non-existent after hours. Upon check out, the front desk staff was asleep and had an attitude when I called for assistance with check out. I will not be staying at this location again. I will be visiting this area again repeatedly with my family and was hoping this would be my go-to hotel. Clearly this visit by myself showed me this is not the place we will select for our stays .
Business response:
Dear Wingrove, We regret to hear about your recent experience and sincerely apologize for the challenges you faced. It is unacceptable that you encountered pest issues and service lapses during your stay. Safety and comfort are paramount, and we are addressing the concerns regarding access and staff availability. Your feedback is invaluable for our improvement, and we appreciate you bringing these matters to our attention. Thank you for sharing your thoughts.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.