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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not agood experience. We had a very bad experience. They didnt have a room for us and sent us to another onof their ptoperties, which didnt have a room available either.
Business response:
Dear Dennis, thank you for being our guest and for your valuable feedback. Please accept our apologies for the inconvenience you had with your reservation. We are reviewing the incident you described with our team members to see what went wrong and how we can handle such situations better. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The place was nasty...the bottoms of my feet were black from dirty floors, no coffee maker in room, asked for one and the gave it to me, but they had no coffee for it. The breakfast was a joke. Tiny little muffins and pkg. of oatmeal.
Business response:
Dear Roxanne, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, we regret your disappointment with our grab-and-go breakfast and that it did not meet your expectations. We have shared your feedback with our Brand Leaders as we continually strive to i... read more
Nothing absolutely horrific experience
Business response:
Anthony, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
smell so bad every where as soon you open the front door.
Business response:
Marcio, we thank you for choosing our hotel and sharing your review. Please accept our apologies for not being able to provide you with a clean and comfortable environment. Your feedback is essential to improving our guest experience, and we will take the appropriate action to ensure this does not repeat. We hope this unfortunate situation will not prevent you from staying with us in the future, as we would welcome another opportunity to make your visit exceptional. Sincerely, Hotel Management
BEWARE DO NOT WATSE YOUR MONEY This place is absolutely horrible- The staff very nice and friendly- I woke up to roaches everywhere - the paint looked molded on exterior- the inside floors were at the front desk and throughout looked nasty and sticky the stairwell smelled horrible the elevator weds to be cleaned the hallway has a old meldewy smell this place is terrible the pool furniture needs to be cleaned mildew and mold the pool was dirty The overall was the worst ever I want a refund I had to sleep the lights on and I w... read more
Business response:
Anita, thank you for sharing your feedback. We are very sorry to know we were unable to deliver the comfortable stay you had desired and that we let you down. We offer our sincere apologies for the inconvenience you encountered in your suite and the elevator as well as the hallways. We assure you corrective actions are underway by our housekeeping and pest control teams. You are a valued customer, and we hope to redeem ourselves on your next trip. Sincerely, Hotel Management
Disgusting Dirty, no utensils in the kitchen, stinks like wet animal, carpet is disgusting, bugs in the bathroom, clogged sink, manager came into our room at 5am without knocking and woke us up, made excuses for the reason why they came in and woke up my family of 5.
Business response:
Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for the cleanliness issues you encountered and the service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Manag... read more
room pullout sofa was not clean - full of debris. room bed was terrible - tilted and wildly uncomfortable. lacked basic items like rubbish bins, only one towel, etc…
Business response:
Kathryn, please accept our apologies for not providing the impeccable accommodations you should have received and any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversight on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope that we will have another chance to show this to you. Safe Travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.