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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was not happy with this hotel at all. Glad it was only one night.
Business response:
Dear Rosanne, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a perfect stay, so we regret not providing you with one. We are sorry for the issues that impacted your time. Our front desk team is available to help you. Please return to enjoy the outstanding service we typically provide.Sincerely,Hotel Management
Dumpy, dirty, rusty shower curtain rods, rusty stoves, smelly rooms, dirty/sticky floors, holes in blankets, soft mushy beds, sink didn’t drain, trash all over parking lot. Coffee was good though.
Business response:
Dear Jordan, Thank you for your feedback regarding your stay. We appreciate your experience, and we're pleased to hear that you enjoyed the coffee. We take your comments seriously, and they will be shared with our team for improvements. Providing a comfortable and clean environment is important to us, and your feedback will help us enhance our services. We hope you'll consider staying with us again in the future, and we'll work hard to make sure your experience is much improved. Your comments are valuable to us.Sincerely,Hot... read more
Old musty and run down property. Never going back there
Business response:
Dear Valentin, Thank you for evaluating our hotel. We agree our property is starting to show its age, and we are currently having the same discussions with our brand leaders to see how we can enhance our guest's satisfaction. In the meantime, our associates are committed to providing clean and well-kept accommodations for our guests. Therefore, we genuinely regret failing to meet your expectations and ours. We appreciate you bringing this concern to our attention so we can address it appropriately with our housekeeping and m... read more
Inadequate supplies available for room; fight broke out in lobby during check-in process; there are definitely better options available.
Business response:
Dear Paul, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room did not have the amenities and items you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management
Gross This is a non smoking hotel and the first room got was like an ashtray . The second one wasnt bad smelling but its missing a drawer to me thats pretty bad looking abd should be replaced . But worst was i was the first to take a shower and go into the bathroom and the soap was already opened and used !!!!!! Never got changed . Would never reccommend this hotel .
Business response:
Dear Eric, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Awful, do not stay here. Ever. Awful. Plain awful. Room was smelly and the bathroom smelled of cigarettes. Lots of low lifes in the area as well. I worried about my car getting broken in to. Saw a dog pee in the lobby. Breakfast consisted of muffins from a box and coffee without any milk or creamer available. That’s it. Nothing else. Furniture was bolted to the walls to keep it from being stolen. Pots had so much nonstick peeling off that it would wind up in your food. See the attached picture. No silverware in the room. Had... read more
Business response:
Dear Guest, Please accept our apologies for the issues you experienced during your recent stay with us. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust a... read more
WHEN CHECKING INTO MY ROOM THE DOOR WAS WIDE OPEN AND ALSO THE WINDOWS WERE OPEN AND THE ROOM HAD A WEIRD SMELL. COULDNT GET A REFUND THIS PLACE IS A JOKE
Business response:
Dear NICOLAS, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We noted your feedback, which will be shared with the appropriate individuals. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely,Hotel Management
N0 Coffee after 9AM, Skimpy to NO Breakfast (basic muffins and oat bars, nothing else), No outside seating, Dark and depressing
Business response:
Dear John, Thank you for reviewing your recent visit to our hotel. Our goal is to ensure each guest receives the seamless service and accommodation they deserve, and we are sorry for failing you. We are sorry our complimentary grab-and-go breakfast was not to your liking. When we receive such feedback, it is always shared with our brand leaders to help them decide on future offerings for breakfast. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,565 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.