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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful, do not stay here. Ever. Awful. Plain awful. Room was smelly and the bathroom smelled of cigarettes. Lots of low lifes in the area as well. I worried about my car getting broken in to. Saw a dog pee in the lobby. Breakfast consisted of muffins from a box and coffee without any milk or creamer available. That’s it. Nothing else. Furniture was bolted to the walls to keep it from being stolen. Pots had so much nonstick peeling off that it would wind up in your food. See the attached picture. No silverware in the room. Had... read more
Business response:
Dear Guest, Please accept our apologies for the issues you experienced during your recent stay with us. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust a... read more
WHEN CHECKING INTO MY ROOM THE DOOR WAS WIDE OPEN AND ALSO THE WINDOWS WERE OPEN AND THE ROOM HAD A WEIRD SMELL. COULDNT GET A REFUND THIS PLACE IS A JOKE
Business response:
Dear NICOLAS, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We noted your feedback, which will be shared with the appropriate individuals. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely,Hotel Management
N0 Coffee after 9AM, Skimpy to NO Breakfast (basic muffins and oat bars, nothing else), No outside seating, Dark and depressing
Business response:
Dear John, Thank you for reviewing your recent visit to our hotel. Our goal is to ensure each guest receives the seamless service and accommodation they deserve, and we are sorry for failing you. We are sorry our complimentary grab-and-go breakfast was not to your liking. When we receive such feedback, it is always shared with our brand leaders to help them decide on future offerings for breakfast. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Too many homeless people taking over the property. No chairs by the pool . All the homeless smokers take them to smoke and gather. Dogs barking i complain. No cleaning service not once. My floor was dirty. I will never stay their again.
Business response:
Dear ROQUE, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your comments are shared with the management team for improvement. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
This place is a dump. Starting with our reservation being cancelled because we arrived after 1 am. We had to wait about half an hour to get the matter resolved. We booked two rooms and both were in horrible conditions. One room had no soap, no shampoo, no lotion, nothing. There was a man driving through the hallways in a bike, there were people drinking outside in the parking lot. It felt very unsafe and we definitely won’t be back. The breakfast that is included is prepackaged muffins and granola bars. Very disappointed.
Business response:
Dear Tracey, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We value you as our guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. Thank you again, and we wish you all th... read more
The room is not clean. The carpet is dirty. They said breakfast was included, thas was a big lie. No breakfast at all. That was a bad experience.
Business response:
Dear Christelle, Thank you for staying with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, we overlooked this during your stay. Also, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. We have taken note of all t... read more
Very poor customer service.
Business response:
Dear steve, Thank you for your honest evaluation. We hope you will accept our deepest apologies for the level of service you received from our staff. We regret that our team should have been more responsive in addressing your concerns. We always aim to follow up and resolve everything to your satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address this with the concerned for improvement. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Manag... read more
The hotel and room were extremely dirty. We didn’t stay we checked out and went to a different hotel
Business response:
Dear Holly, Thank you for choosing our hotel and posting your review. We hope you will accept our sincere apologies for failing to meet your expectations during this visit. We follow the most rigorous industry standards regarding the cleanliness of our property. Therefore, we will address your concern with our housekeeping team to ensure we deliver the clean and seamless experience our guests deserve moving forward. We hope you will consider revisiting us so we can leave you with a much better impression of our hotelSincerel... read more
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.