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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fire alarm hangin off the wall, git a house a week early and they refused to give our money back and blamed Expedia. So much pot smoking in the parking lot you get high walkin in the hotel. Manager Christina is have flings with guest or at least with the man in room 109, ir why is she in his room or hugging him in the hall way. 2691 dollars and we had to buy cleaning supplies the first day
Business response:
Dear Dennis,Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Well I don’t because I was by Expedia that the hotel had to cancel my reservation but when the hotel told it has to be Expedia because it’s a third reservation, and also my reservation was switched without my permission and when I try to change the date Expedia told it’s up to them and hotel say the same , I was charge $ 9.00 cancellation fee and $72 .00 for the hotel stay and no one wants to reimburse my money . I don’t trust Expedia or that hotel and I am very disappointed of Expedia because they used to be my favorite for... read more
Business response:
Dear Marie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
There’s no ice machine, breakfast is just oatmeal packages and muffins. Pretty expensive for what it offers, definitely not coming back. I have stayed in cheapest hotel with a better experience, unfortunately this was a last minute trip.
Business response:
Dear Minellys, Thank you for sharing your feedback with us. We apologize for falling short of your expectations during your recent stay. Your feedback regarding the lack of an ice machine and breakfast offerings is noted, and we will explore options to enhance these amenities. We strive to provide value for our guests and regret if you found the experience lacking. We appreciate your input and hope to have the opportunity to welcome you back in the future with improved offerings that meet your expectations. Thank you for sha... read more
You could tell countertops were not wiped down at check in and in the room. The shower faucet leaked. The room could use someone to wipe down all surfaces. The kitchen suite and bathroom were clean. Just the rest of the room was neglected
Business response:
Dear DAVID, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Apart from this, we hope you had a pleasant time. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
The room smelled very smoky, shower curtain allowed water to pour all over floor, many questionable characters around property—did not feel safe.
Business response:
Dear Shawna, Thank you for your feedback. We apologize for the issues you encountered during your stay. Ensuring a comfortable and safe environment for our guests is our priority, and we regret falling short of your expectations. Immediate measures are being taken to address the odor, shower curtain, and security concerns mentioned. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to provide you with a much-improved experience on your next visit. Sincerely,Hotel Management
Nasty do not stay The pull out couch was NASTY! Pulled it out for my little one and the mattress was stained all over with blood and what looked like pee. Had to leave and stay somewhere else.
Business response:
Dear Guest, Thank you for taking the time to provide feedback on your recent stay with us. We understand the significance of offering clean and fresh accommodations to our guests, and we apologize that we did not meet your expectations in this regard. We take your feedback seriously and will communicate with our housekeeping staff to ensure that every room is meticulously prepared to meet our guests' expectations. Once again, we apologize for the inconvenience caused, and we hope to serve you better on your future visits to ... read more
Although these types of hotels typically have all the amenities of a full kitchen this hotel provided nothing but two ice trays in the kitchen. There was not a wine bottle opener available at the counter. They advertised breakfast but it only consisted of coffee, muffins and packets of oatmeal with no hot water or bowels for the oatmeal.
Business response:
Dear Denis, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the lack of kitchen amenities and breakfast offerings is concerning and not reflective of the standards we strive to maintain. We understand your disappointment and regret any inconvenience caused. Please know that we take your comments seriously, and immediate action will be taken to address and rectify these issues. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved... read more
Would not stay at this facility again
Business response:
Dear Jackie, Thank you for being our guest. Please accept our apologies for the problems while you were here. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. Our front desk is there to help you solve issues. We appreciate your feedback and hope we have an opportunity to restore your confidence in us in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,565 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.