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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not like anything!!! It was dirty, smelled dirty, didn’t want to even sleep on the dingy bedding. There was a diaper left behind on the floor by the night stand. This tells me how well they clean. If I could get my money back I would and will NEVER STAY THERE AGAIN. Noisy people, hanging out in the parking lot all hours and I did not feel safe at all!! DO KOT STAY HERE!!! It’s horrible.
Business response:
Dear Carla, Thank you for choosing to stay with us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Moreover, we hope you will accept our apologies for the noise disturbances you experienced. This concern should not have gone unaddressed, and we sin... read more
The pool was very dirty with a ton of leaves in it . There was no chairs out to sit on . Our sink didn’t drain in the bathroom and they had no breakfast as they said the truck didn’t come . I will never stay here again .
Business response:
Dear Sue, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas. This does not meet our standards; therefore, we are very disappointed that such was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Was not happy with this hotel at all. Glad it was only one night.
Business response:
Dear Rosanne, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a perfect stay, so we regret not providing you with one. We are sorry for the issues that impacted your time. Our front desk team is available to help you. Please return to enjoy the outstanding service we typically provide.Sincerely,Hotel Management
Dumpy, dirty, rusty shower curtain rods, rusty stoves, smelly rooms, dirty/sticky floors, holes in blankets, soft mushy beds, sink didn’t drain, trash all over parking lot. Coffee was good though.
Business response:
Dear Jordan, Thank you for your feedback regarding your stay. We appreciate your experience, and we're pleased to hear that you enjoyed the coffee. We take your comments seriously, and they will be shared with our team for improvements. Providing a comfortable and clean environment is important to us, and your feedback will help us enhance our services. We hope you'll consider staying with us again in the future, and we'll work hard to make sure your experience is much improved. Your comments are valuable to us.Sincerely,Hot... read more
Old musty and run down property. Never going back there
Business response:
Dear Valentin, Thank you for evaluating our hotel. We agree our property is starting to show its age, and we are currently having the same discussions with our brand leaders to see how we can enhance our guest's satisfaction. In the meantime, our associates are committed to providing clean and well-kept accommodations for our guests. Therefore, we genuinely regret failing to meet your expectations and ours. We appreciate you bringing this concern to our attention so we can address it appropriately with our housekeeping and m... read more
Inadequate supplies available for room; fight broke out in lobby during check-in process; there are definitely better options available.
Business response:
Dear Paul, Thank you for being our valued guest and posting your remarks online. We are sorry you felt your room did not have the amenities and items you desired. Since we are not a full-service property, we offer limited amenities in our rooms. However, we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area.Sincerely,Hotel Management
Gross This is a non smoking hotel and the first room got was like an ashtray . The second one wasnt bad smelling but its missing a drawer to me thats pretty bad looking abd should be replaced . But worst was i was the first to take a shower and go into the bathroom and the soap was already opened and used !!!!!! Never got changed . Would never reccommend this hotel .
Business response:
Dear Eric, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.