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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America
I booked through Exoedia and the property said they didnt have my reservation. The assistant manager said they probably double booked it because they were full. We got charged for the room somehow and Expedia was useless to help. We had to find another hotel at 8 at night after a long flight. Total nightmare.
Business response:
Dear Wendy, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
Dogs barking at 530 I didn’t get a room to not sleep woke me and my friend who also had a room next to me but woke up my grandkids so I got no sleep
Business response:
Dear Rhonda, We deeply regret the disruptions to your rest and the inconveniences you encountered during your stay. Your experience falls short of the standard of comfort and service we aim to provide. We apologize for the noise disturbances you faced. Rest assured, your feedback has been taken seriously, and we will address these issues to enhance our guests' experience. Your comfort and satisfaction are our top priorities. We invite you to reconsider staying with us again in the future, as we're committed to delivering a m... read more
Double booked and askedto leave after having to extend my time in town. 8 days in a room i had to leave and was charged twice for the room after i was told i could not stay in it.
Business response:
Dear Robert, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Shower flooded because shower curtain did not meet the length of shower. Reported to mgr and nothing was done. Breakfast consisted of small blueberry muffin and use of a vending machine
Business response:
Dear Thomas, Thank you for sharing a review of your stay. Your feedback is invaluable to us, and we apologize for any inconvenience caused by the flooding in your room and the limited breakfast options. We understand the importance of a comfortable and enjoyable stay and regret falling short of your expectations. Rest assured, we are actively addressing these concerns with our team to prevent similar occurrences. Yourfeedback is invaluable in our ongoing efforts to improve, and we appreciate your understanding. Should you ch... read more
One of the dirtiest rooms I've ever started in, did bathing in the middle of the night, towels had stains on them and were not clean
Business response:
Dear Robert, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
The sleeper sofa was very dirty both couch and mattress! There was a broken shelf in the closet. The floors in the entire room were super sticky. Staff was nice, but place didn't offer clean conditions.
Business response:
Dear Alina, We sincerely apologize for the cleanliness issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the condition of the sleeper sofa, closet shelf, and sticky floors. Please know that we take your feedback seriously and are addressing these concerns with our housekeeping team to ensure thorough cleaning and maintenance throughout our property. We appreciate your kind words about our staff and assure you that we are committed to provi... read more
The room is smell floor is sticky
Business response:
Dear Hoang, We apologize for the inconvenience you experienced with the cleanliness and odor of your room. Your feedback is essential, and we take it seriously. Rest assured, we will address these issues with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness and comfort. Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management
The lobby seemed to be clean and Brandy at the desk was very nice. The first thing we noticed when we entered the room was that one of beds was tilted down. I looked under the bed and found that a wheel was broken off. I asked for a different room, but I was told that there were no others the same size available. We then found a towel and a wash cloth that had some unsightly stains on them. I took them to Brandy and she traded them out. Later that night my wife pulled back the covers to go to bed and we found multiple hairs ... read more
Business response:
Dear Danny, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,555 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.