This profile has been claimed by the business owner or representative.
Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid & don’t book through hotels.com or 3rd party I got to the hotel after hours and used the phone to try to contact the front desk. After waiting for 20+ mins and repeat calls I finally waived down someone to let me check in. The hotel smelled like bed spray and I was incredibly itchy the next morning with a headache. I went to check out early and stay at another hotel and they refused to refund me for the additional two nights saying because I booked through Hotel.com I would be charged even if I did not stay those night... read more
Business response:
Dear Noah, we are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. Our Housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, we overlooked this during your stay. Also, we are very sorry for the issue with the fee. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you connect with them directly to resolve your b... read more
Tobacco smell in a smoke free room, room molding and wall finish deteriorating, coming apart due to age and quality of material.
Business response:
Dear Richard, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Furthermore, we agree that some areas within the hotel are beginning to show their age. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. We hope you will consider staying with us again so we can provide ... read more
Staff was excellent, but the rooms were outdated and dirty. Housekeeping didn't come once. The caliber of guests was on the lower end, dealing with prostitution, drug use, and homeless. I certainly appreciated the pet accommodation for an additional fee, but this is not a hotel I would stay at again unless it's cleaned up from the rooms, to the facilities/amenities, and guests.
Business response:
Dear Alexis, first, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing th... read more
Dirty worn out room. Hallways smelled very bad. Top it all off the maid entered my room before I checked out and my phone disappeared… Waiting for a response from management about how they plant to handle this.
Business response:
Dear Brad, the safety and security of our guests are of utmost importance, and it is concerning for us to read your comments. All reports of missing items are taken very seriously, and steps are taken to investigate all claims. Please get in touch with us so we can review the incident and resolve it. We look forward to talking to you soon. Sincerely, Hotel Management
Not agood experience. We had a very bad experience. They didnt have a room for us and sent us to another onof their ptoperties, which didnt have a room available either.
Business response:
Dear Dennis, thank you for being our guest and for your valuable feedback. Please accept our apologies for the inconvenience you had with your reservation. We are reviewing the incident you described with our team members to see what went wrong and how we can handle such situations better. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The place was nasty...the bottoms of my feet were black from dirty floors, no coffee maker in room, asked for one and the gave it to me, but they had no coffee for it. The breakfast was a joke. Tiny little muffins and pkg. of oatmeal.
Business response:
Dear Roxanne, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, we regret your disappointment with our grab-and-go breakfast and that it did not meet your expectations. We have shared your feedback with our Brand Leaders as we continually strive to i... read more
Nothing absolutely horrific experience
Business response:
Anthony, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,565 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.