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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
14.2.24-16.2.24 Room had a bad smell and the floor was sticky. Furniture is old and we had bugs in our room. When sitting on the end of the bed, it lifted the head of the bed off the floor. There is the same hotel 10 min away. where we stayed at, at the beginning of our trip and it was clean and new. I wojld not recommend this place.
Business response:
Dear Sandra, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported regarding the cleanliness of our accommodations. We have addressed your concerns with our housekeeping team. Moreover, our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel... read more
Ruim para regular Hotel antigo sem café da manhã conforme foi reservado cama confortável Diária cara Não aconselho
Business response:
Dear DANIEL, We appreciate your feedback and regret any disappointment regarding the absence of breakfast and the room rate. While we strive to offer comfortable accommodations, we understand your concerns. Your comments are invaluable, and we will review them to enhance our services. We apologize for any inconvenience and hope you give us another chance to exceed your expectations in the future.Sincerely,Hotel Management
Was advised when we checked in that the last 3 rooms available to rent had issues even tho I had already booked it on line. We took the room that the fridge wasn’t working. Had issues with Wi-Fi and was made to feel stupid when I asked questions. No amenities in room. When asked if they had some soap I was advised NO. will not book at this chain again. Very rude and unhelpful ☹️☹️☹️
Business response:
Dear Gayle, Thank you for sharing your review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us anoth... read more
It smelled horrible. Beds were awful. Floors were sticky. Absolutely awful accommodations and would like a refund
Business response:
Dear Jessica, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Full capacity, so they cancelled us! We can only assume we were cancelled because we booked through an outside booking site and not directly through Extended Stay. We were called just a few hours before our checkin to advise they were at full capacity and had no room for us! They did provide us with a room at another, more distant Extended Stay, at the same rate, but much more inconvenient and distant from our activities. It required us to use an UBER, as well, which we weren't planning on. The person who called was apologet... read more
Business response:
Dear Robert, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit. Thank you.Sincerely,Hotel Manage... read more
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,565 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.