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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty.toilet didn't flush correctly.the whole place needs a facelift
Business response:
Dear Timothy, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Very old dirty and manager was rude and couldn’t help me with anything tv kept going on mute he said he will send someone to fix but never happened just a filthy place from rugs to bed just plain old dirty and smoke through the 3 rd floor was jus a really bad experience never again thinking about not using your site to book anything else because y’all have a part in this because y’all vouch for this place never again and the money I spent was insane for this place
Business response:
Dear Rafael A, Please accept our apologies for not providing the attentive service we strive to give every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest. We hope to see you again soon.Sincerely,Hotel Management
It was so old and grimy that I didn’t even want to let me baby on the floor
Business response:
Dear Brittany, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional and comfortable stay, and we are sorry this was not your experience. We will address these concerns with our housekeeping team to avoid future occurrences. We hope you will give us another chance to give you the hospitality you deserve. Sincerely,Hotel Management
Expedia booked a room and there were no rooms available. We had to sleep in the car.
Business response:
Dear jim, We are sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
Roach motel Roach motel!
Business response:
Dear Mathew, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
It was a nightmare! We arrived at 21:30 after a delayed flight and got our keys in a used key envelope, got to our floor and there were 2 man smoking por and one speaking loud on the phone. Got to the room and the keys didn’t work well, finally got inside and found a messy room! Went down and there was nobody at the reception for 25 minutes. After waiting that long( please check the cameras) the receptionist told us that they didn’t have another room and there were no maids to clean the rom!
Business response:
Dear Jane, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Sorry I booked here Will not stay here again. Desk would not help with rate. She said we got the last 2 bed room but they ended up having to move us into another 2 bed room. In the first room the toilet did not work. Coffee made in the morning but they had no creamer. Said they ran out. I feel the price of the room was way to much for what we got.
Business response:
Dear Betty, Thank you for your recent stay at our hotel. We appreciate you sharing your feedback with us, and we apologize for not providing you with the outstanding stay you deserve. Your feedback is shared with the concerned team and is addressed adequately. Our top priority is providing excellent hospitality to every guest; therefore, we hope you will give us another chance to show you our commitment to great experiences. Sincerely,Hotel Management
Disappointing exp I had to cancel my stay since I woke up early when someone tried to enter into my room. I called the front desk and they told me that the room was not to be rented out since the employees keep their food into the refrigerator. I no longer felt safe and decided to relocate to another site.
Business response:
Dear Rosanne, Thank you for choosing us. Please accept our apologies for the disturbance caused to you during your sleep. Your feedback is important to us and we will ensure such incidents are never repeated. We appreciate your business and value you as a guest. Please allow us to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.