This profile has been claimed by the business owner or representative.
Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Too many homeless people taking over the property. No chairs by the pool . All the homeless smokers take them to smoke and gather. Dogs barking i complain. No cleaning service not once. My floor was dirty. I will never stay their again.
Business response:
Dear ROQUE, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your comments are shared with the management team for improvement. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
This place is a dump. Starting with our reservation being cancelled because we arrived after 1 am. We had to wait about half an hour to get the matter resolved. We booked two rooms and both were in horrible conditions. One room had no soap, no shampoo, no lotion, nothing. There was a man driving through the hallways in a bike, there were people drinking outside in the parking lot. It felt very unsafe and we definitely won’t be back. The breakfast that is included is prepackaged muffins and granola bars. Very disappointed.
Business response:
Dear Tracey, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We value you as our guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. Thank you again, and we wish you all th... read more
The room is not clean. The carpet is dirty. They said breakfast was included, thas was a big lie. No breakfast at all. That was a bad experience.
Business response:
Dear Christelle, Thank you for staying with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, we overlooked this during your stay. Also, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. We have taken note of all t... read more
Very poor customer service.
Business response:
Dear steve, Thank you for your honest evaluation. We hope you will accept our deepest apologies for the level of service you received from our staff. We regret that our team should have been more responsive in addressing your concerns. We always aim to follow up and resolve everything to your satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address this with the concerned for improvement. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Manag... read more
The hotel and room were extremely dirty. We didn’t stay we checked out and went to a different hotel
Business response:
Dear Holly, Thank you for choosing our hotel and posting your review. We hope you will accept our sincere apologies for failing to meet your expectations during this visit. We follow the most rigorous industry standards regarding the cleanliness of our property. Therefore, we will address your concern with our housekeeping team to ensure we deliver the clean and seamless experience our guests deserve moving forward. We hope you will consider revisiting us so we can leave you with a much better impression of our hotelSincerel... read more
Room was dirty.toilet didn't flush correctly.the whole place needs a facelift
Business response:
Dear Timothy, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Very old dirty and manager was rude and couldn’t help me with anything tv kept going on mute he said he will send someone to fix but never happened just a filthy place from rugs to bed just plain old dirty and smoke through the 3 rd floor was jus a really bad experience never again thinking about not using your site to book anything else because y’all have a part in this because y’all vouch for this place never again and the money I spent was insane for this place
Business response:
Dear Rafael A, Please accept our apologies for not providing the attentive service we strive to give every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest. We hope to see you again soon.Sincerely,Hotel Management
It was so old and grimy that I didn’t even want to let me baby on the floor
Business response:
Dear Brittany, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional and comfortable stay, and we are sorry this was not your experience. We will address these concerns with our housekeeping team to avoid future occurrences. We hope you will give us another chance to give you the hospitality you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,565 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.