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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expedia booked a room and there were no rooms available. We had to sleep in the car.
Business response:
Dear jim, We are sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
Roach motel Roach motel!
Business response:
Dear Mathew, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
It was a nightmare! We arrived at 21:30 after a delayed flight and got our keys in a used key envelope, got to our floor and there were 2 man smoking por and one speaking loud on the phone. Got to the room and the keys didn’t work well, finally got inside and found a messy room! Went down and there was nobody at the reception for 25 minutes. After waiting that long( please check the cameras) the receptionist told us that they didn’t have another room and there were no maids to clean the rom!
Business response:
Dear Jane, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Sorry I booked here Will not stay here again. Desk would not help with rate. She said we got the last 2 bed room but they ended up having to move us into another 2 bed room. In the first room the toilet did not work. Coffee made in the morning but they had no creamer. Said they ran out. I feel the price of the room was way to much for what we got.
Business response:
Dear Betty, Thank you for your recent stay at our hotel. We appreciate you sharing your feedback with us, and we apologize for not providing you with the outstanding stay you deserve. Your feedback is shared with the concerned team and is addressed adequately. Our top priority is providing excellent hospitality to every guest; therefore, we hope you will give us another chance to show you our commitment to great experiences. Sincerely,Hotel Management
Disappointing exp I had to cancel my stay since I woke up early when someone tried to enter into my room. I called the front desk and they told me that the room was not to be rented out since the employees keep their food into the refrigerator. I no longer felt safe and decided to relocate to another site.
Business response:
Dear Rosanne, Thank you for choosing us. Please accept our apologies for the disturbance caused to you during your sleep. Your feedback is important to us and we will ensure such incidents are never repeated. We appreciate your business and value you as a guest. Please allow us to provide you with the hospitality for which we are known.Sincerely,Hotel Management
a warning sign greets you as you enter the manually opening front door to be aware the place is not safe. you can hear dogs barking in the hotel and there were cockroaches in the room. the first room we were sent to work was being done on the AC and we then had to log all our luggage by ourselves to another room. Thanks God was only one night
Business response:
Dear prakash, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Dirty shower. Dirty room. One water cup for a room that sleeps 6. Garbage had diaper from previous visitors. Breakfast is grab and go. No milk for coffee. Coffee tastes like water. Hot water has black dots in it. Anything you ask for you get "sorry we just ran out of that". Please, avoid coming to this place.
Business response:
Dear Farid, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. SincerelyHotel Management
The receptionist was extremely friendly. Where was the BREAKFAST!!!! A muffin is not a breakfast. I'm looking into getting $20.00 refund. For the breakfast I had to buy. I don't drink coffee, no juice was offered. I will never stay at this America Suite. I just got home but I will be doing a review online.
Business response:
Dear Gladys, Thank you for mentioning the warm welcome you received from our front desk associate. We are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will be shared with our Brand Leaders so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,565 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.