This profile has been claimed by the business owner or representative.
Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't like that we couldn't check in early even if we paid for an additional night. There wasn't breakfast any of the 3 days we were there. We got a different lie each day why there wasn't food. Very disappointing.
Business response:
Jack, Thank you for staying with us and sharing your review. We are sorry about the issues you experienced at the time of check-in and for breakfast not being available. Your comments have been discussed with the front desk and breakfast team, and we are reviewing our procedures so this does not happen again. Thank you for your patience, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
No towel in the room No water bottle the carpet stains terribly everywhere. kitchen is old and smelly bed not comfortable
Business response:
Quyen, thank you for the candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Avoid like the plague! One of the worst hotels I have ever stayed in (which is approx. 15-20 a year). Took over 25 minutes for someone to show up to the front desk to check me in. This was after calling the service desk multiple times trying to find someone. Room was filthy. Multi-colored stains on the sheet, pubic hair on the sink and in both the shower and sink drains. Spiders in the ceiling corners and under both sinks. Towels smelled like rotten eggs. Next to zero amenities. The website advertises "breakfast for one," wh... read more
Business response:
Mike, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we regret learning that our front desk staff member... read more
They tried but disappointing. Tyler was doing the jobs of four people. Checking in, doing laundry, maintenance, phone calls, and getting dishes/items for room. There was no clean sheets, blankets, pillows, or towels. He was working as fast as he could to wash them to hand them out. The pool door lock didn't work. No ice machine. The biggest let down was NO BREAKFAST, which was why we picked this location. Disappointing for $100+ dollars.
Business response:
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The room smelled like 1000 pound of marijuana the beds were not made my mother and i had to make them when we checked in at 1145! Mind you I called at 430 from GA & advised it would be around 1030 when we arrived! Shouldn’t have been surprised so nice the Front Desk Agent let me know the hotel was VERY GHETTO while she was checking me in!
Business response:
Ayesha, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
.
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.