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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelled horrible. Beds were awful. Floors were sticky. Absolutely awful accommodations and would like a refund
Business response:
Dear Jessica, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Full capacity, so they cancelled us! We can only assume we were cancelled because we booked through an outside booking site and not directly through Extended Stay. We were called just a few hours before our checkin to advise they were at full capacity and had no room for us! They did provide us with a room at another, more distant Extended Stay, at the same rate, but much more inconvenient and distant from our activities. It required us to use an UBER, as well, which we weren't planning on. The person who called was apologet... read more
Business response:
Dear Robert, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit. Thank you.Sincerely,Hotel Manage... read more
Staff was unprofessional, they would yell in hallways and slam doors early on the morning. Especially the front desk staff sounded like a jet plane, refridgerstor broke Dogs barking for hours at night No breakfast
Business response:
Dear Eduardo, Thank you for taking the time to share about your stay. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless ... read more
Very bad place
Business response:
Dear Domingo, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Terrible habitaciones sin limpiar
Business response:
Dear Gustavo, Thank you for posting your valuable comments about our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sin... read more
Only a 2 from a 5 To many low life around and reeked of mariguana smell,rooms need upgrading
Business response:
Dear James, Thank you for taking the time to write a review of our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Horrible place! I booked a non smoking room and my room smell super bad of cigarets and weed. The smell was everywere. My friends were in rooms near me and their rooms smell super bad too. My room was 201 that is in front of the stair that goes to the pool and it was pple smoking weed there so the smell got into my room. During check out i said something but obviously was too late. Also it says it include breakfast but when i went to have breakfast at 9:38 am the front desk lady told me that breakfast was till 9:30am. So day... read more
Business response:
Dear ERIC, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our h... read more
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.