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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Located near the airport but older facility. Looks like people were staying day to day. Homeless woman with 2 kids was haing to move out if tgey didnt have money for an additional night. We dodnt spend the 2nd night there. Passed our room to the homeless family.
Business response:
Dear Jerome,We are glad that you find our location convenient for the airport. However, we are sorry that our property did not meet your expectations and that you encountered the challenging circumstances of other guests. We understand the distress and discomfort this might have caused. Thank you for your compassion in helping the other guests. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. Your feedback drives us to enhance our services continuously,... read more
Property is a PURE DRUG INFESTED DUMP. I wish I read reviews prior to staying here. I was suppose to stay two nights and left after one night. People actually live here and do drugs openly. I felt unsafe and left and they did not provide me with a refund for checking out early. I would not recommend any one to stay here. The rooms are old and outdated. Barely and hot water, toilet not flushing property, rusted appliances. People congregate in the parking lots and are doing sketchy things. A homeless persons bike and belongin... read more
Business response:
Dear Joury,Thank you for reviewing our hotel. Our top priority is to provide our guests with exceptional service and comfortable accommodations, along with a responsive and friendly staff. We deeply apologize for any inconvenience caused during your stay, as it appears that we did not meet your expectations. We don't encourage any illegal activities in and around our premises and also work closely with local police to keep a safe and secure environment. We appreciate you bringing these issues to our attention. We assure you ... read more
We did not feel safe while staying there, someone broke into a room on the 3rd floor.
Business response:
Dear Melvin, Thank you for sharing your concerns. We are deeply sorry to hear about the safety issue you encountered during your stay. Ensuring the security and well-being of our guests is our top priority, and we are taking this matter very seriously. We are reviewing our security measures and addressing this incident with urgency. Your feedback is crucial for us to improve our services. We hope to regain your trust in the future.Sincerely,Hotel Management
Saw a naked guy by pool at 11pm Saturday and homeless people sleeping by tables bypool area . Felt very unsafe. You need to completely fence in the hotel area. Also coffee in morning had coffee grounds in it and the area by stairs was absolutely filthy. Nothing like the others I have stayed at. It truly was disgusting.
Business response:
Dear Barbara,We sincerely apologize for the distressing experience you encountered during your stay. Your concerns about security and cleanliness are deeply troubling, and we are taking immediate steps to address these issues, including enhancing our security measures and improving our cleanliness standards. Additionally, we will ensure the coffee quality meets our high standards. Thank you for bringing these matters to our attention. We hope to regain your trust in the future and look forward to hosting you soon.Sincerely,H... read more
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 321-733-6050.
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,555 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.