This profile has been claimed by the business owner or representative.
Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
a warning sign greets you as you enter the manually opening front door to be aware the place is not safe. you can hear dogs barking in the hotel and there were cockroaches in the room. the first room we were sent to work was being done on the AC and we then had to log all our luggage by ourselves to another room. Thanks God was only one night
Business response:
Dear prakash, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
Dirty shower. Dirty room. One water cup for a room that sleeps 6. Garbage had diaper from previous visitors. Breakfast is grab and go. No milk for coffee. Coffee tastes like water. Hot water has black dots in it. Anything you ask for you get "sorry we just ran out of that". Please, avoid coming to this place.
Business response:
Dear Farid, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. SincerelyHotel Management
The receptionist was extremely friendly. Where was the BREAKFAST!!!! A muffin is not a breakfast. I'm looking into getting $20.00 refund. For the breakfast I had to buy. I don't drink coffee, no juice was offered. I will never stay at this America Suite. I just got home but I will be doing a review online.
Business response:
Dear Gladys, Thank you for mentioning the warm welcome you received from our front desk associate. We are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will be shared with our Brand Leaders so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Avoid & don’t book through hotels.com or 3rd party I got to the hotel after hours and used the phone to try to contact the front desk. After waiting for 20+ mins and repeat calls I finally waived down someone to let me check in. The hotel smelled like bed spray and I was incredibly itchy the next morning with a headache. I went to check out early and stay at another hotel and they refused to refund me for the additional two nights saying because I booked through Hotel.com I would be charged even if I did not stay those night... read more
Business response:
Dear Noah, we are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. Our Housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, we overlooked this during your stay. Also, we are very sorry for the issue with the fee. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you connect with them directly to resolve your b... read more
Tobacco smell in a smoke free room, room molding and wall finish deteriorating, coming apart due to age and quality of material.
Business response:
Dear Richard, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violators of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Furthermore, we agree that some areas within the hotel are beginning to show their age. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. We hope you will consider staying with us again so we can provide ... read more
Staff was excellent, but the rooms were outdated and dirty. Housekeeping didn't come once. The caliber of guests was on the lower end, dealing with prostitution, drug use, and homeless. I certainly appreciated the pet accommodation for an additional fee, but this is not a hotel I would stay at again unless it's cleaned up from the rooms, to the facilities/amenities, and guests.
Business response:
Dear Alexis, first, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing th... read more
Dirty worn out room. Hallways smelled very bad. Top it all off the maid entered my room before I checked out and my phone disappeared… Waiting for a response from management about how they plant to handle this.
Business response:
Dear Brad, the safety and security of our guests are of utmost importance, and it is concerning for us to read your comments. All reports of missing items are taken very seriously, and steps are taken to investigate all claims. Please get in touch with us so we can review the incident and resolve it. We look forward to talking to you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.