Extended Stay America - Melbourne - Airport

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Dear Valued Guest, Thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management 

Business response:

Please accept our apologies for any inconvenience you experienced and for your less than favorable visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Howard, thank you for staying with us and for taking the time to post a review. We're sorry our hotel did not meet your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again. Sincerely, Hotel Management 

Business response:

Carol, we want to thank you for your stay and for taking the time to post your review. We deeply apologize for the mistakes made when servicing your room. We take our guests to feedback seriously, and we will take the appropriate action to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us in the future, so we can have another opportunity to make your stay exceptional. Sincerely, Hotel Management 

Business response:

Anthony, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit and the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry for the issues you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as the isolated incident that it was. Moreover, we apologize for not meeting your expectations with our television. We value your feedback and hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hotel Management 

Business response:

Gen, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management