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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There are better options, dont choose this one The smell walking into the room was disgusting. I can only describe it as old feet. I also alrrady paid and they made me pay again? Im super confused. The pool is the most depressing little pool ive ever seen. Overall other hotels in the same price range in this area are FAR better. I am really not picky. For the price range however, not worth it.
Business response:
Jana, thank you for being our guest and for reviewing your stay. We were happy to see from your rating that you had a pleasant stay overall. However, we do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hot... read more
There were a few dogs in different rooms left alone that kept barking and howling through the evening. We paid to stay here and have a nice evening, and it was disrupted by someone else’s disregard for other peoples feelings. If you are going to allow pets in your hotel they should all be placed on one floor and guests should be asked if that would bother them. VERY DISAPPOINTED!
Business response:
Thank you for taking time out of your day to leave us your feedback of our hotel. We apologize for the dog barking and the disturbance this caused. We are pleased you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. Thank you for your business, we appreciate you. Sincerely, Hotel Management
Smells horrible
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The smell of dog pee just nasty And the hallways smelled so bad The workers there are very nice just wouldn't stay here again.
Business response:
Ana, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Mana... read more
Nastier than a babies diapers To start elevator was broken , and i heard it was broken months before i showed up. If I knew this i would have stay somewhere else. 2 day I notice cockroach in the room dead,than looking around more the bathtub had nasty ring around inside tub. Tub rim was dirty. Counter tops were dirty. I ask Wednesday morning to have it cleaned while I was at work, to come back with nothing touch roach still on floor dirt still plagued everywhere. Last day there card readers where broken had to prop the door ... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay... read more
Elevator wad inoperable and wasn't told. Hard to climb stairs with an elderly mother.
Business response:
I do apologize for the inconvenience of our elevator being renovated. We do have signs posted the the elevators will be out of service till December 1st. I recognize that stairs are not ideal for all guest and again apologize for the inconvenience. Thank you for your feedback. Extended Stay America Melbourne-Airport General Manager
Didn't like that we couldn't check in early even if we paid for an additional night. There wasn't breakfast any of the 3 days we were there. We got a different lie each day why there wasn't food. Very disappointing.
Business response:
Jack, Thank you for staying with us and sharing your review. We are sorry about the issues you experienced at the time of check-in and for breakfast not being available. Your comments have been discussed with the front desk and breakfast team, and we are reviewing our procedures so this does not happen again. Thank you for your patience, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
No towel in the room No water bottle the carpet stains terribly everywhere. kitchen is old and smelly bed not comfortable
Business response:
Quyen, thank you for the candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Avoid like the plague! One of the worst hotels I have ever stayed in (which is approx. 15-20 a year). Took over 25 minutes for someone to show up to the front desk to check me in. This was after calling the service desk multiple times trying to find someone. Room was filthy. Multi-colored stains on the sheet, pubic hair on the sink and in both the shower and sink drains. Spiders in the ceiling corners and under both sinks. Towels smelled like rotten eggs. Next to zero amenities. The website advertises "breakfast for one," wh... read more
Business response:
Mike, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we regret learning that our front desk staff member... read more
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,565 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.