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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They tried but disappointing. Tyler was doing the jobs of four people. Checking in, doing laundry, maintenance, phone calls, and getting dishes/items for room. There was no clean sheets, blankets, pillows, or towels. He was working as fast as he could to wash them to hand them out. The pool door lock didn't work. No ice machine. The biggest let down was NO BREAKFAST, which was why we picked this location. Disappointing for $100+ dollars.
Business response:
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The room smelled like 1000 pound of marijuana the beds were not made my mother and i had to make them when we checked in at 1145! Mind you I called at 430 from GA & advised it would be around 1030 when we arrived! Shouldn’t have been surprised so nice the Front Desk Agent let me know the hotel was VERY GHETTO while she was checking me in!
Business response:
Ayesha, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
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Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Smells like weed as soon as you enter. Room was dirty. Sticky floor and badly stained carpet. Had a kitchen but no utensils, crockery or cutlery. Asked for a glass in the evening for a drink but they only had coffee mugs. Was supposed to stay 4 nights but couldn’t stand more than 2 nights. Left after the 2nd night
Business response:
Thank you for your review. We are sorry for the unpleasant stay you had with us apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,565 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.