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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was close to the airport. But it had no hot tub, no pool, and there was so much traffic at rush hour it is almost impossible to make a left turn out of the property onto the main road. Also, the front desk clerk caused a fire and the whole building was full of smoke and smoke smell. The fire truck was called, but she told them that she doesn't know where the fire was or how it happened.
Business response:
Thank you for being our guest. We are disappointed to read your review, and we are sorry for not meeting your expectations for a perfect stay. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We checked in got to room bed was not made went back to check-I gave us upgrade very nice room smelled of stale tobacco said had no other rooms got stuck with it all night checked out at 6 am did get room comped
Business response:
Thank you for choosing to stay with us. We are sorry for the smoke smell you experienced in your room. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. We appreciate your business and would like an opportunity to again in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Jenny at the front desk was very courteous and has excellent customer service experience. The room had a musty, humid smell to it. The carpet was damp; I requested someone to come and spray some deodorant and clean the AC that was dirty. When I came back, they just left a bottle of fabreeze and the AC was still not clean. The next morning, I woke up with a sore throat from inhaling the humidity, musty smell. This was the biggest room that would accommodate everyone and I had already paid for it so I had no other choice. Will... read more
Business response:
Thank you for being our guest. Although you liked the service provided by Jenny, we are sorry for the issues you encountered in your room and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smell. Please revisit us so we can make it up to you. Sincerely, Hotel Management
It kept accessible doors me an email and then IS your question and my reviews I'm a reviewer I review every business every business they send me business is the review I haven't even been to though Ik can you please reject this place out of my no no I can't I'm not in the vicinity so that they all will hear cars they can read more on that on the phone they are dragging me so they're like O will year in barren island can you please stop by petsmart can you please just pull a rating for this company I rate over I write everybo... read more
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We are sorry for your experience. Sincerely, Hotel Management
Place was horrible. Not clean. Smelled like a wet dog.
Business response:
We apologize for the odor and cleanliness issues which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The Extended Stay America is said to be a SMOKE FREE facility however our Non Smoking room smelt like burnt cigarettes upon entry. I was very displeased about this having a little one staying. They advertise free breakfast... that was a joke! They have muffins, oatmeal and coffee. And lets not begin to explain how many times I had to ask for coffee, there is no coffee in the lobby except for when they have the breakfast stuff out. I had to ask for a coffee maker for the room and then had to ask again for sugars and creamer..... read more
Business response:
Jody, thank you for posting a review of your stay. We apologize for the smoke smell you experienced and for not meeting your expectations with our grab-and-go breakfast. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We have also made a note of your feedback as we plan any changes to our breakfast selections. Kindly note, the items such as coffee maker is kept at the front desk as per the brand s... read more
Roach infested, smelled like cigarette and marijuana smoke
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered. We have asked our housekeeping team to deep clean the areas to remove the smoke odor. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.