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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ESD Hotel - Melbourne, FL Adequate services, nice room, excellent value. When I did need maintenance services, it was handled same day. Rebooking and/or getting a receipt during check out is very clumsy.
The bathroom was dirty and the light fixture was missing the cover
Business response:
Dear Guest, We sincerely appreciate your feedback, and we extend our apologies for the oversight by our housekeeping staff in the bathroom. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that the issues outlined are addressed promptly. We hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence. Sincerely, Hotel Management
Forgotten dirty towels in sink and damp in room. We asked to be moved rooms due to a stale odour. All is well with new room. Receptionist was very accomodating.
Hotel industrial washers were unavailable, forced to launder own sheets and towels accordingly. Area is relatively sketchy, waited 20 minutes for someone to show up at the desk for check in. Wasn't horrendous, but wasn't ideal by any means.
Business response:
Dear Andre, Thank you for sharing your feedback. We regret any inconvenience you experienced during your stay. Although industrial washers are unavailable, please note that we have on-site guest laundry facilities with coin-operated washers for your convenience. We also apologize for the delay at check-in and for any concerns you may have regarding the surrounding area. Your feedback has been shared with our team to help improve future guest experiences. We appreciate your input and look forward to welcoming you again for a ... read more
The place was dirty. The first room we were in had a dirty toilet, broken hide a bed and smelled awful. The second room smelled better but was still dirty in some places. There was moisture in the bathroom on the ceiling that was dripping and yellow. Within a couple hours I was feeling ill. There was a homeless man digging through the inside trash at the end of the hall that was overflowing and sketchy people staying there. We left after I started feeling ill. I overheard a lady talking to the manager about using vinegar on ... read more
Business response:
I'm sorry for you experience here at our hotel. The manager was working since 5:00 AM that day and still had rooms to clean, and the front desk lady that checked you in was just helping us out for the day and was not aware that the couch was waiting for a replacement piece. Maintenace and the manager checked the room the next day, and the only thing we saw in the bathroom was the condensation residue from hot showers. Our hotel does not smell. We are sorry for your sensitivity. May your experiences in other hotels meet your ... read more
Pair of stars for the effort but the place stinks of mildew and animal smells, was no clarity of the lack of pool, was empty and with leaves on it, they do not offer breakfast, just some snacks and coffee. front desk staff were nice,
This property is a dump and not clean, we turned around and walked out. Did not stay and fighting for a refund now.
Advertised as having a pool and breakfast included. It is why I went out of my way to go a little further because the other hotels I would look at that had either a pool or breakfast but not both well the pool was down the entire stay and breakfast was a dish set out with two granola bars in it not two kinds just two granola bars and super weak coffee with grinds in it. And as a added bonus there was the biggest roach I've ever seen in the tub on its back so I couldn't even take a shower on the last day. The girl at the fron... read more
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.