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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No room cleaning or sheets changed. Had to go to desk and deliver dirty towel and get clean ones. No hair dryer in room however a nice lady took one off wall of another room and brought it to us.
Business response:
Dear Pat,We appreciate your feedback and understand the frustration of not having your room cleaned during your stay. To ensure cleanliness for every guest, fresh towels are available at the front desk upon request. We're glad our team member was able to assist you with a hair dryer, and we'll continue working to improve the overall experience for our guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Law enforcement at facility twice. Food choices limited. No ice machines at facility. Cleanliness could be better. Staff unavailability limited.
Business response:
Dear Jeremy,We apologize that your stay did not meet expectations. A comfortable and well-maintained environment and responsive service are important, and we regret that these aspects fell short during your visit. We understand that seeing law enforcement at the property may have been concerning. While their presence is sometimes necessary for various reasons, we strive to maintain a peaceful atmosphere for all guests. Your feedback regarding food choices, ice availability, cleanliness, and staff presence is appreciated and ... read more
The new assistant manager threatened to kick me out she accused me of asking other guests for meth and money which is very untrue! My husband was having seizures and was in the hospital receiving a blood transfusion and she said ma’am I can’t give you a late checkout I don’t know what to believe (calling me a liar) It made me cry the way I was treated as my husband just got home from the hospital 2 days ago and was in critical condition. We paid to stay about 10 days and I’m disgusted with the training this staff has, also t... read more
Business response:
Dear Brittany,We sincerely apologize for the distress and frustration you experienced during your stay. It's disheartening to learn that you felt mistreated, especially during such a difficult time with your husband's health. We take your feedback seriously and will investigate the situation with our team to ensure this matter is properly addressed. We also regret the inconvenience caused by the missing blanket. We take all guest concerns seriously, including allegations of lost belongings, and will look into this matter car... read more
Place was dirty and smelled like mold and cigarettes
Business response:
Dear Louis,We sincerely apologize that your experience fell short of expectations. Cleanliness and comfort are our top priorities, and we regret that your room did not reflect this during your stay. We understand how unpleasant this must have been for you. Please know that we will address any cleanliness issues with our team and ensure that the space is maintained to our usual standards. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.