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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This location is close to many restaurants, gas stations and Sam’s club. This location regrettably wasn’t for my family. Upon entering the facility and even in our room we could smell smoke. Our actual room had an odor of mold as well. My daughter was not feeling well as a result and we requested a refund. We were lucky to be able to rebook at the same extended stay but off of Hollywood ave (near Sprouts) and it was a completely different experience!! This location was newer and had wood floors versus the carpet that was in ... read more
Pool was out, even though we made sure beforehand it had pool available as this was the only weekend we’d be able to get out all year. Day showed up—> no pool, failed inspection. Very disappointed. Upsetting. Other than that it was perfect. Perfect location for everything.
the cleaning was very bad, I found a cockroach; an empty bottle on the floor; a coat behind the door; no hairdryer and breakfast was coffee with cake
The property is old and tired. There were lamps in the room that didn’t work, different types of bulbs in the lamps that did, a crawling bug in the bathroom, the included breakfast wasn’t there at 7am (even though advertised as 6-9:30) - didn’t check again later. You get what you pay for!
Business response:
Dear Cornelia, We apologize that the condition of the property and the inconsistencies in the room did not meet your expectations. Your comments will be brought to the attention of our maintenance and housekeeping teams for immediate follow-up. We also regret the inconvenience regarding the breakfast availability. We understand how frustrating this must have been for you. While affordability is important, we strive to provide a reliable and comfortable stay. We are committed to continually improving and going above and beyon... read more
Right now, the hotel is my home, and due to this I am writing to express my deep frustration and disappointment regarding a recent experience at one of your Extended Stay properties. The events I endured not only jeopardized my health and safety but also caused significant personal and financial hardship. On the night in question, I was locked out of my room due to a malfunctioning door. The employee on duty was unable to help me regain access, and there was no 24-hour maintenance or emergency protocol available. I was place... read more
Business response:
Dear Holly, We sincerely apologize for the distress you faced during your stay. Your concerns have been passed along to our dedicated team. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback. Sincerely, Hotel Management
Hicimos el check in a las 12:30 de la noche, somos un familia y rentamos 3 habitaciones y las 3 habitaciones las camas estaban llenas de chinche, bed bug, horrible, menos mal que los niños se dieron cuenta porque no te ponen lámpara de noche para que no las veas, pero estaban llenas, cancelamos al momento y enseguida nos hicieron la cancelación y ellos saben lo que está pasando porque el señor le dio tremenda pena, gracias que pudimos conseguir en el hyat que estaba cerca de allí.
Business response:
Dear Lisvany, We sincerely regret that your experience was so disappointing, particularly given the late hour and the presence of children. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. While we’re relieved you were able to secure alternative accommodations, we genuinely apologize for the inconvenience you faced. Thank you for bringing this to our attention, and we hope you ... read more
Shady people hanging bed bugs all over my kids chest we left paid for 3 might ls no refund
Business response:
Dear Don, Thank you for your review. We apologize for the inconvenience you experienced with certain individuals outside our hotel premises. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards for the cleanliness and pest control of our rooms. However, the room you occupied will be professionally inspected and treated as a precaution. We would like the opportunity to serve you better in the futur... read more
One of the worst places we have stayed at,dirty,mold holes in the walls,shower curtain to short water every where.
Business response:
Dear Guest, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates. We genuinely hope that you will consider giving us another opportunity to serve you in the future, so we can provide you with the immacu... read more
Old property and not many convenience such as coffee in room, small bathroom
Business response:
Dear Guest, Thank you for taking the time to share your thoughts. We recognize that some aspects of the property, including the bathroom size and in-room conveniences, did not fully meet your expectations. Your feedback regarding the lack of coffee in the room is appreciated and will be reviewed to see how we can enhance guest comfort. We value your input as it helps guide improvements to serve future guests better. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sin... read more
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.