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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No ice machine and tv didn’t work
Business response:
Dear Kathy,We sincerely apologize for the inconvenience caused by the lack of an ice machine and the TV not working during your stay. These are basic amenities that should be in working order, and we regret that they affected your experience. We will address these issues with our team to ensure they are resolved and that future guests do not face similar challenges. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hot... read more
The attendant on duty was great, Errol. Very nice and helpful. Unfortunately, there were no bedding downstairs, at the desk. So we went to the second floor to get some. The sofa bed was outdated, hard, dirty, and super uncomfortable. The “mattress” for the sofa bed was too small so that’s why we needed extra blankets and pillows to cover the “mattress” and fill in the empty spaces.
Business response:
Dear Karen,We're happy that Errol was helpful and made a positive impression during your stay. However, we deeply regret the discomfort you experienced with the sofa bed and the challenges you faced with bedding. We will certainly look into the issues to ensure everything is in place and up to standard for your convenience. Thank you again for your feedback as this helps us to improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Manage... read more
the whole building has a bad smell
Business response:
Dear Marcela,We sincerely apologize for the unpleasant atmosphere in the building during your visit, which impacted your experience. Creating a fresh and welcoming environment is important to us, and we regret that we fell short in this area. We are addressing this concern with our team to implement the necessary improvements. We value your feedback and will work diligently to ensure better conditions for all our guests. We hope to have the chance to welcome you back so we can provide you with the flawless experience you des... read more
Never Again Horrible experience- the place as soon as you go last the first set of double doors it smells, the inside of the building smells like cigarette smoke and the room that we were in had a very strong smell that even lingered on our clothing. The carpet was humid/ wet, the shower was bad too, the mattress on the sofa bed was horrible!! I checked out early to go somewhere else.
Business response:
Dear Laura,We sincerely apologize that your stay did not meet our standards. The issues you described, including unpleasant conditions and cleanliness problems, do not align with the experience we strive to provide our guests. We understand how concerns such as the condition of the room and the uncomfortable sofa bed can significantly affect your stay. Your feedback is invaluable, and we will share it with our team so they can address the areas that need improvement. We do hope you will stay with us another time so we can pr... read more
The only good thing is that they have a pool the bad side is is that they will double-charge your card even if you don't stay there
Business response:
Dear Guest, Thank you for your review and for choosing to stay at our hotel. It is nice knowing you were pleased with the pool. However, we certainly apologize for the issues you encountered. We have shared your feedback with our team and would welcome the opportunity to get further details so that we can improve for our future guests. Thank you for sharing these valuable comments with us; we look forward to hearing from you. Sincerely,Hotel Management
Lots of strange smells and leaky shower
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness and maintainence of our hotel, as these are essential priorities. We will address these matters with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
The rooms have a bad stink. I was in room 318. The door wouldn't lock on this room. I had an iron in the room that was a lemon. It leaked and got my shirt wet. When I tried to call the front desk, the phone wasn't working either. I went to the front desk asking a different iron, and the person there wasn't even aware the rooms came with an iron. He said, he can get me another room. He took me to another one but it stank even more. So, I took the iron from that room and chose to stay in 318. I'm never booking this place again... read more
Business response:
Dear Jithin, We sincerely apologize for the unpleasant experience you had during your stay. The issues with the room’s cleanliness and amenities are unacceptable, and we will address them immediately. We are also sorry for the confusion at the front desk and the inconvenience you faced. Your feedback is important to us, and we will use it to improve our services. We regret that we fell short this time and hope you will reconsider staying with us in the future for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.