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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cleanliness was a major fail, I had to use a towel to clean the floors that felt filthy. I have a picture of the towel if necessary.
Business response:
Dear Guest, We are sorry to hear that we did not meet your expectations, especially regarding the few oversights in your room. We take cleanliness concerns very seriously, and it is a top priority for us; however, we regret this was not your experience. We appreciate you bringing this to our attention so we can address the issue with our team and ensure it is not repeated. We are grateful for your patience and hope to provide you with a spotless environment next time. Sincerely, Hotel Management
Pull out bed was stained. Bathtub dirty.
Business response:
Dear Guest,We sincerely apologize for the cleanliness issues you experienced during your stay. A clean and comfortable environment is our top priority, and we regret that the pull-out bed and bathtub condition did not meet those standards. We will address these concerns with our housekeeping team to ensure that improvements are made moving forward. Thank you for bringing this to our attention. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Just not great! My family had four rooms. My sister n law got ate up by bed bugs in her rooms. My sister had blood on a new towel. The fold out may as well not be advertised as a bed it was maybe 1/2 inch. You felt every bar. The owner needs to hire more help. The nice lady at the front was doing front desk and washing clothes. Would the owner stay there?
Business response:
Dear Guest,We sincerely apologize for the issues your family encountered during your stay. The concerns you raised regarding room conditions, hygiene, and the comfort of the accommodations are deeply troubling and not reflective of the standards we strive to maintain. We’re especially sorry to hear about your sister-in-law’s experience and the state of the linens provided. We take these matters seriously and will address them with our housekeeping team. We also recognize that one staff member handling multiple responsibiliti... read more
Accudent Renovations came too late for me
Business response:
Dear Guest,We apologize for any inconvenience caused by the timing of our renovations. We understand how frustrating it can be to experience disruptions during your stay, and we regret that the improvements were not completed before your visit. Your feedback is valuable, and we’ll continue to work on enhancing the property to provide a more comfortable experience for future guests. We appreciate your understanding. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank... read more
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.