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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First thing we noticed when we walked into the lobby of the hotel was the strong smell of Marijuana. Once we got into our room and started unpacking a ROACH comes crawling out of the sink. Informed front desk they then moved us to a different room which that room the TV did not work back to the front desk we went. Now were in the 3rd room and the tv did not work properly in that room as well. I would NOT recommend this hotel AT ALL.
Business response:
Dear Elizabeth, We appreciate your feedback and want to offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your stay. This falls well below the high standard of service we aim to provide. Rest assured, we will address these issues with our housekeeping and maintenance team, as we have taken note of your feedback for immediate improvement. Also, we will instruct them to ensure that the rooms are double-checked before delivering them to the g... read more
Located near the airport but older facility. Looks like people were staying day to day. Homeless woman with 2 kids was haing to move out if tgey didnt have money for an additional night. We dodnt spend the 2nd night there. Passed our room to the homeless family.
Business response:
Dear Jerome,We are glad that you find our location convenient for the airport. However, we are sorry that our property did not meet your expectations and that you encountered the challenging circumstances of other guests. We understand the distress and discomfort this might have caused. Thank you for your compassion in helping the other guests. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. Your feedback drives us to enhance our services continuously,... read more
Property is a PURE DRUG INFESTED DUMP. I wish I read reviews prior to staying here. I was suppose to stay two nights and left after one night. People actually live here and do drugs openly. I felt unsafe and left and they did not provide me with a refund for checking out early. I would not recommend any one to stay here. The rooms are old and outdated. Barely and hot water, toilet not flushing property, rusted appliances. People congregate in the parking lots and are doing sketchy things. A homeless persons bike and belongin... read more
Business response:
Dear Joury,Thank you for reviewing our hotel. Our top priority is to provide our guests with exceptional service and comfortable accommodations, along with a responsive and friendly staff. We deeply apologize for any inconvenience caused during your stay, as it appears that we did not meet your expectations. We don't encourage any illegal activities in and around our premises and also work closely with local police to keep a safe and secure environment. We appreciate you bringing these issues to our attention. We assure you ... read more
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.