Extended Stay America - Melbourne - Airport

Business response:

Dear Melvin, Thank you for sharing your concerns. We are deeply sorry to hear about the safety issue you encountered during your stay. Ensuring the security and well-being of our guests is our top priority, and we are taking this matter very seriously. We are reviewing our security measures and addressing this incident with urgency. Your feedback is crucial for us to improve our services. We hope to regain your trust in the future.Sincerely,Hotel Management 

Business response:

Dear Barbara,We sincerely apologize for the distressing experience you encountered during your stay. Your concerns about security and cleanliness are deeply troubling, and we are taking immediate steps to address these issues, including enhancing our security measures and improving our cleanliness standards. Additionally, we will ensure the coffee quality meets our high standards. Thank you for bringing these matters to our attention. We hope to regain your trust in the future and look forward to hosting you soon.Sincerely,H... read more

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 321-733-6050. 

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America 

Business response:

Dear Wendy, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management 

Business response:

Dear Rhonda, We deeply regret the disruptions to your rest and the inconveniences you encountered during your stay. Your experience falls short of the standard of comfort and service we aim to provide. We apologize for the noise disturbances you faced. Rest assured, your feedback has been taken seriously, and we will address these issues to enhance our guests' experience. Your comfort and satisfaction are our top priorities. We invite you to reconsider staying with us again in the future, as we're committed to delivering a m... read more

Business response:

Dear Robert, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management 

Business response:

Dear Thomas, Thank you for sharing a review of your stay. Your feedback is invaluable to us, and we apologize for any inconvenience caused by the flooding in your room and the limited breakfast options. We understand the importance of a comfortable and enjoyable stay and regret falling short of your expectations. Rest assured, we are actively addressing these concerns with our team to prevent similar occurrences. Yourfeedback is invaluable in our ongoing efforts to improve, and we appreciate your understanding. Should you ch... read more

Business response:

Dear Robert, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management