This profile has been claimed by the business owner or representative.
Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sleeper sofa was very dirty both couch and mattress! There was a broken shelf in the closet. The floors in the entire room were super sticky. Staff was nice, but place didn't offer clean conditions.
Business response:
Dear Alina, We sincerely apologize for the cleanliness issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the condition of the sleeper sofa, closet shelf, and sticky floors. Please know that we take your feedback seriously and are addressing these concerns with our housekeeping team to ensure thorough cleaning and maintenance throughout our property. We appreciate your kind words about our staff and assure you that we are committed to provi... read more
The room is smell floor is sticky
Business response:
Dear Hoang, We apologize for the inconvenience you experienced with the cleanliness and odor of your room. Your feedback is essential, and we take it seriously. Rest assured, we will address these issues with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness and comfort. Thank you for bringing this matter to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management
The lobby seemed to be clean and Brandy at the desk was very nice. The first thing we noticed when we entered the room was that one of beds was tilted down. I looked under the bed and found that a wheel was broken off. I asked for a different room, but I was told that there were no others the same size available. We then found a towel and a wash cloth that had some unsightly stains on them. I took them to Brandy and she traded them out. Later that night my wife pulled back the covers to go to bed and we found multiple hairs ... read more
Business response:
Dear Danny, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Fire alarm hangin off the wall, git a house a week early and they refused to give our money back and blamed Expedia. So much pot smoking in the parking lot you get high walkin in the hotel. Manager Christina is have flings with guest or at least with the man in room 109, ir why is she in his room or hugging him in the hall way. 2691 dollars and we had to buy cleaning supplies the first day
Business response:
Dear Dennis,Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Well I don’t because I was by Expedia that the hotel had to cancel my reservation but when the hotel told it has to be Expedia because it’s a third reservation, and also my reservation was switched without my permission and when I try to change the date Expedia told it’s up to them and hotel say the same , I was charge $ 9.00 cancellation fee and $72 .00 for the hotel stay and no one wants to reimburse my money . I don’t trust Expedia or that hotel and I am very disappointed of Expedia because they used to be my favorite for... read more
Business response:
Dear Marie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
There’s no ice machine, breakfast is just oatmeal packages and muffins. Pretty expensive for what it offers, definitely not coming back. I have stayed in cheapest hotel with a better experience, unfortunately this was a last minute trip.
Business response:
Dear Minellys, Thank you for sharing your feedback with us. We apologize for falling short of your expectations during your recent stay. Your feedback regarding the lack of an ice machine and breakfast offerings is noted, and we will explore options to enhance these amenities. We strive to provide value for our guests and regret if you found the experience lacking. We appreciate your input and hope to have the opportunity to welcome you back in the future with improved offerings that meet your expectations. Thank you for sha... read more
You could tell countertops were not wiped down at check in and in the room. The shower faucet leaked. The room could use someone to wipe down all surfaces. The kitchen suite and bathroom were clean. Just the rest of the room was neglected
Business response:
Dear DAVID, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Apart from this, we hope you had a pleasant time. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management
The room smelled very smoky, shower curtain allowed water to pour all over floor, many questionable characters around property—did not feel safe.
Business response:
Dear Shawna, Thank you for your feedback. We apologize for the issues you encountered during your stay. Ensuring a comfortable and safe environment for our guests is our priority, and we regret falling short of your expectations. Immediate measures are being taken to address the odor, shower curtain, and security concerns mentioned. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to provide you with a much-improved experience on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.