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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The new assistant manager threatened to kick me out she accused me of asking other guests for meth and money which is very untrue! My husband was having seizures and was in the hospital receiving a blood transfusion and she said ma’am I can’t give you a late checkout I don’t know what to believe (calling me a liar) It made me cry the way I was treated as my husband just got home from the hospital 2 days ago and was in critical condition. We paid to stay about 10 days and I’m disgusted with the training this staff has, also t... read more
Business response:
Dear Brittany,We sincerely apologize for the distress and frustration you experienced during your stay. It's disheartening to learn that you felt mistreated, especially during such a difficult time with your husband's health. We take your feedback seriously and will investigate the situation with our team to ensure this matter is properly addressed. We also regret the inconvenience caused by the missing blanket. We take all guest concerns seriously, including allegations of lost belongings, and will look into this matter car... read more
Place was dirty and smelled like mold and cigarettes
Business response:
Dear Louis,We sincerely apologize that your experience fell short of expectations. Cleanliness and comfort are our top priorities, and we regret that your room did not reflect this during your stay. We understand how unpleasant this must have been for you. Please know that we will address any cleanliness issues with our team and ensure that the space is maintained to our usual standards. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
No ice machine and tv didn’t work
Business response:
Dear Kathy,We sincerely apologize for the inconvenience caused by the lack of an ice machine and the TV not working during your stay. These are basic amenities that should be in working order, and we regret that they affected your experience. We will address these issues with our team to ensure they are resolved and that future guests do not face similar challenges. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hot... read more
The attendant on duty was great, Errol. Very nice and helpful. Unfortunately, there were no bedding downstairs, at the desk. So we went to the second floor to get some. The sofa bed was outdated, hard, dirty, and super uncomfortable. The “mattress” for the sofa bed was too small so that’s why we needed extra blankets and pillows to cover the “mattress” and fill in the empty spaces.
Business response:
Dear Karen,We're happy that Errol was helpful and made a positive impression during your stay. However, we deeply regret the discomfort you experienced with the sofa bed and the challenges you faced with bedding. We will certainly look into the issues to ensure everything is in place and up to standard for your convenience. Thank you again for your feedback as this helps us to improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Manage... read more
the whole building has a bad smell
Business response:
Dear Marcela,We sincerely apologize for the unpleasant atmosphere in the building during your visit, which impacted your experience. Creating a fresh and welcoming environment is important to us, and we regret that we fell short in this area. We are addressing this concern with our team to implement the necessary improvements. We value your feedback and will work diligently to ensure better conditions for all our guests. We hope to have the chance to welcome you back so we can provide you with the flawless experience you des... read more
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,555 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.