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Extended Stay America - Melbourne - Airport
- Hotels
- Melbourne, FL
About this business
Location details
1701 Evans Rd., Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty do not stay The pull out couch was NASTY! Pulled it out for my little one and the mattress was stained all over with blood and what looked like pee. Had to leave and stay somewhere else.
Business response:
Dear Guest, Thank you for taking the time to provide feedback on your recent stay with us. We understand the significance of offering clean and fresh accommodations to our guests, and we apologize that we did not meet your expectations in this regard. We take your feedback seriously and will communicate with our housekeeping staff to ensure that every room is meticulously prepared to meet our guests' expectations. Once again, we apologize for the inconvenience caused, and we hope to serve you better on your future visits to ... read more
Although these types of hotels typically have all the amenities of a full kitchen this hotel provided nothing but two ice trays in the kitchen. There was not a wine bottle opener available at the counter. They advertised breakfast but it only consisted of coffee, muffins and packets of oatmeal with no hot water or bowels for the oatmeal.
Business response:
Dear Denis, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the lack of kitchen amenities and breakfast offerings is concerning and not reflective of the standards we strive to maintain. We understand your disappointment and regret any inconvenience caused. Please know that we take your comments seriously, and immediate action will be taken to address and rectify these issues. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved... read more
Would not stay at this facility again
Business response:
Dear Jackie, Thank you for being our guest. Please accept our apologies for the problems while you were here. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. Our front desk is there to help you solve issues. We appreciate your feedback and hope we have an opportunity to restore your confidence in us in the future.Sincerely,Hotel Management
14.2.24-16.2.24 Room had a bad smell and the floor was sticky. Furniture is old and we had bugs in our room. When sitting on the end of the bed, it lifted the head of the bed off the floor. There is the same hotel 10 min away. where we stayed at, at the beginning of our trip and it was clean and new. I wojld not recommend this place.
Business response:
Dear Sandra, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported regarding the cleanliness of our accommodations. We have addressed your concerns with our housekeeping team. Moreover, our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel... read more
Ruim para regular Hotel antigo sem café da manhã conforme foi reservado cama confortável Diária cara Não aconselho
Business response:
Dear DANIEL, We appreciate your feedback and regret any disappointment regarding the absence of breakfast and the room rate. While we strive to offer comfortable accommodations, we understand your concerns. Your comments are invaluable, and we will review them to enhance our services. We apologize for any inconvenience and hope you give us another chance to exceed your expectations in the future.Sincerely,Hotel Management
Was advised when we checked in that the last 3 rooms available to rent had issues even tho I had already booked it on line. We took the room that the fridge wasn’t working. Had issues with Wi-Fi and was made to feel stupid when I asked questions. No amenities in room. When asked if they had some soap I was advised NO. will not book at this chain again. Very rude and unhelpful ☹️☹️☹️
Business response:
Dear Gayle, Thank you for sharing your review. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us anoth... read more
Frequently asked questions about Extended Stay America - Melbourne - Airport
How is Extended Stay America - Melbourne - Airport rated?
Extended Stay America - Melbourne - Airport has a 3.7 star rating with 2,493 reviews.
When is Extended Stay America - Melbourne - Airport open?
Extended Stay America - Melbourne - Airport is open now. It will close tomorrow at 12:00 a.m.