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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty It was bad! old food in the fridge, pizza boxes in the trash can, a 1" roach playing possum, sticky floors just to name a few stuff but i will never stay there again will i stay there. Deserves a -10 rating
Business response:
Shawn, thanks for staying with us. We apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
Won't be staying again. It was definitely not worth the price I paid for staying here. I've stayed in nicer hotels for the same price. It reminded me of the places I lived when I was a broken twentysomething. There isn't much around regarding restaurants either.
Business response:
Heather, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Keith, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Run This property is filthy!! Poorly maintained! Super disappointed!
Business response:
Thank you for taking time to review your visit to our hotel. We're truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests, and we're sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second ch... read more
The hotel was really nasty and dirty.
Business response:
Annetta, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Business response:
Michael, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Too many people hanging in parking lot and hallway The hotel was not very clean in common areas. Too many people standing around in lobby, parking lot, hallways that did not seem like guest.
Business response:
Jerome, thank you for your review. Although you had a pleasant time with us, we are sorry for the cleanliness issue you had while here. We have shared your feedback with our housekeeping team to ensure this does not happen again. On a positive note, we are happy you liked some aspects of our hotel. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Not what was advertised Called hotel to let them know I would be close to 11pm. The girl on the phone was super polite &friendly. Assured me it was no problem. Upon check in the night clerk was extremely nice. Went Downhill from there. No hot water to take a shower at midnight after a long drive.Or rest of stay. Shower curtain was too short to stay in the tub & water was all over the floor & soaked the floor mat, while wiping the floor, the towel turned brown! I don't expect luxury, but do expect clean. running the fan on th... read more
Business response:
Lisa, we apologize for the issues you encountered with our service and your room and regret the inconvenience these caused. We never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Stay elsewhere The hotel needs a major renovation. The area is also rather questionable. ALso, wifi was non existent.
Business response:
David, we apologize our facilities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. We regret and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.