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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay We had two rooms and found small roaches throughout both. Never again
Business response:
Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Management
Not Very Good No breakfast but coffee and nutty bar. AC didn't work in the room. Had problems getting into the room door. Not very nice hotel and it smells like scoal.
Business response:
We’re sorry for all the issues you experienced here and regret the inconvenience it caused. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Shameful This hotel is absolutely terrible. Ownership should be ashamed and management if there was any terminated.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
About 20 minutes from downtown area. Our room had a broken phone and some were broken prior to us being inside the room. We notified the front desk about it. Overall I would not recommending booking extended stay America, mines as well put out 30 more bucks for a better night sleep. The location is very close to the airport which makes it very convienent when you have an early flight but at night you can hear the planes flying over very loud noises. Thank goodness I was there for only 1 night.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
It was ok for the use The towels weren’t clean only two pillows on the bed and the air conditioning wasn’t working well
Business response:
Latisha, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Don’t ever stay here if you value your life!!!! Walked in the door smelled strong like marijuana!!! Room was filthy. Floors were so sticky your socks came off your feet and stuck to the floor. Sink in bathroom was stopped up. They told me only 2 people work there they didn’t have time to help me. I asked for another room. No more rooms. Left went out to eat came back. Lots of activity in parking lot, men standing by the bushes, whole hotel smelled like marijuana. Lots of people walking around smelling like marijuana. Got our... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
STAY AWAY-HORRIBLE STAY Horrible attitude from manager Miriam when you disagreed with her about policies. They did not tell us before we paid that they don't offer cleaning your room if u stay less than 7 days. There was not a sign saying if you want your room cleaned you have to sign up and pay extra. Horrible service. When my sister arrived arrived at 4:15am guard had to call lady to come to desk. She told them I was not listed and had checked out. My sister knew I was listed there and kept calling my room. My phone was ch... read more
Business response:
Belinda, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Good Hotel - Bad Customer Service We reached Memphis around 1 am, I had booked a room with 2 queen beds as we were traveling with kids. The receptionist didn't seem happy to see us at this hour as she was clearly unhappy and woke up from her sleep. Once I checked in and I went up to my room, it only had 1 bed. So went back down and told her the issue and she was more upset now but did offer us two rooms with 1 queen bed each but since we were with kids and in a new place, we wanted to be together. So I called up Hotels.com a... read more
Business response:
Mohammed, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies for the poor service you encountered from our front desk team. Your concerns have been discussed with the appropriate staff members and managers, and we have instituted additional training to ensure we better serve our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.