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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok for one night. The front desk staff was nice even though the person that booked us in never really booked us in our room. So there was a bit of mix up. But it was fixed the next morning. But the rooms need updating and they had roaches. We stayed for 3 days and We seen roaches crawling up the walls in the hallways and on the carpet and eventually started coming into our room. We notified someone we thought was housekeeping she said ok and kept walking. So needless to say we will not be staying there again. But it is in a ... read more
Business response:
Crystal, thank you for choosing us for your overnight stay. Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hot... read more
Never again Front lobby smelled badly of pot, rooms were awkward and dirty, no extra pillows or blankets for roll away, no one at the desk all night then not even on time in the morning, no breakfast as advertised, bad crowd at the hotel screaming and fighting.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Close to Graceland Room not clean, did not have coffe pot, iron or ironing board.
Business response:
It is disheartening to read your review regarding the cleanliness issues you encountered with your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Served it's purpose but... This hotel may be ok any other day but someone had been fighting before i got there. There was a blood trail leading to the front desk and elevator. Took forever to check on in. The satellite nor the phone worked in the room.
Business response:
Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Not impressed overall but comfortable and affordab Our room the first night had 2 used towels from previous guests, Burn holes in carpet all over, kitchen lights did not work, remote did not work, and a roach in the bed the next day. They moved us to a different room the that day. The only problem there was the drawer on dresser was broken off. The stairs were full of debris from dirty shoes. Only thing at breakfast bar was packaged muffins, oatmeal, and granola bars. It is an extended stay hotel so we understand they don’t ... read more
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Terrible Hotel One of the worst ever. No cleaning of the room during the entire 2 day stay. Only 2 bath towels and 1 face towel given for 2 adults over a 2 day stay. The place was even stingy on TP, and only provided less than a 1/4 roll. We had to go out and buy our own! Housekeeping did not even clean room or give new towels, this after I asked the housekeeping person nicely to please provide extra towels. Place is extremely dirty. We saw the same empty plastic coke bottle left in the hallway for multiple days. I can only ... read more
Business response:
Ken, thank you for choosing to stay at our hotel on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every vi... read more
Unbelievable Roaches in Room, I had to Throw Away my Food because of Roaches; Hair all over the Bed! No Wash Cloth in the Bathroom for Shower!
Business response:
Eric, I apologize that we failed to provide you an exceptional stay. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Not the room I booked The room I was given was NOT the room I booked. This is the second or third time this has happened not to mention there are never any towels and during my last visit the room was infested with roaches. I brought this to the staffs attention at checkout and all she could or cared to offer was "awe...ok".
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.