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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible customer service When I made my reservation I added that I needed a room on the first floor near an exit because I have a disability. Upon check in I was out on the second floor. I got to the room and it was not a room with a pull out couch. I called to tell them they put me in the wrong room and they moved me to the 3rd floor as far away from the elevator as possible. (There is no way the hotel was that booked when I made my reservation. This should’ve been made a priority.) THEN THE TOILET DIDNT WORK!!
Business response:
Jessica, thank you for your review. We are sorry we were unable to accommodate your request this time and regret the inconvenience it caused. We are working with our reservations team to make sure that we are "on the same page" for future reservations. We value your feedback and hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Clean , availability of kitchen reasonable price and Airport accessible
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our spotless property. We are also glad you liked the fully equipped kitchenette in your room and our convenient location close to the airport. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Worst Stay Ever When we walked in to check in the lobby smelled like marijuana. The clerk at the desk was not friendly and acted like we were inconveniencing her. She sounded like a recording. Was nothing like described in the booking. At 3 am it sounded like they were landing every single plane they had at the airport. Signs outside the lobby doors said no smoking in this area. The clerk and other employees were smoking right there at the door.
Business response:
Johnny, thank you for your review. We apologize you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Also, e are sorry you were disturbed by noise from the airport. While the attraction to our hotel is our location near the airport, we do understand that noise from the airport can be disruptive. Moreover, we value your additional feedback and hope to have... read more
Computer problems at check-in, room card didn't work so had to return to front desk, clean room, NO breakfast left (only coffee) just 15 minutes after opening!
Business response:
Ron, thank you for your review. We are sorry for the issues you had at the time of check-in. Your concerns are important to us, and we will use it to improve our services going forward. Moreover, we are sorry to hear you had some issues with your room keys, and also regret that you were unable to take advantage of our grab-and-go breakfast. We will share your valuable comments with our Brand Leaders so that they can make necessary changes. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely... read more
A completely non-smoking hotel! Quick access to the airport and a good nights stay.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know how much you enjoyed the fresh environment we provide and that you appreciated the easy access to the airport. Thank you once more for your feedback! Please come and see us the next time you are in our area. Sincerely, Hotel Management
A hidden gem Excellent experience with a great staff. Without question I would stay here again.
Business response:
Billie, thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We look forward to sharing your kind comments with them. We appreciate the review and cannot wait for your return visit. Sincerely, Hotel Management
Nobody clearing , the first room I entered was very dirty . Lining was messy. Look like no one clear. Second one is better. But, still look like unclened
Business response:
Thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean accommodations, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.