Extended Stay America - Memphis - Airport

Business response:

Mark, thank you for making Extended Stay America your home away from home. We are glad to know you loved the service delivered by our associates and had a nice stay here. We have made a note of your feedback as it will help us to improve our service moving forward. Thanks again, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Linda, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know our location was convenient for your needs and that you had an enjoyable time with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of our hotel. We’re glad to know you liked your well-kept room and that overall you had a nice experience with us. However, we’re sorry for the inconvenience you encountered during your stay. Your feedback has been discussed with the appropriate team and we will be working diligently to rectify the problems. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you liked our affordable rates, we are sorry for the cleanliness and maintenance issues you had with your room. We have shared your feedback with the concerned teams and will take actions for improvement. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Natasha, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management 

Business response:

Jasmin, it's so nice to read your positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Thank you for being our guest, and we look forward to seeing you again in the near future! Sincerely, Hotel Management 

Business response:

Adolfo, thank you for being our guest. We’re sorry our grab-and-go breakfast offerings did not meet your satisfaction. We will share your valuable feedback with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time so that we can provide you with a better experience. Sincerely, Hotel Management