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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There is trash under the furniture in the Room, they didnt have rooms ready at 3pm and was understaffed for housekeeping which left a long wait for pple, hall carpets were filthy, side doors werent workin & when i went to front desk to get new keys after mine wouldnt work there wasnt anyone at desk for about 40 minutes.
Business response:
We apologize for the cleanliness issues, which made you feel uncomfortable. Your experience regarding the unclean rooms are noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway, so our future guests do not experience such issues. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Good Good
Business response:
Michael, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Clean room, excellent customer service,
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The WiFi was horrible even though I paid for the high speed internet. I couldn’t even stream movies without it disconnecting or buffering.
Business response:
Thank you for taking the time to write a review of your recent stay. We apologize for the connectivity issues in your guest room, as we know how frustrating this can be. We have followed up with our engineering team to address and correct these concerns. Thank you also for being our guest, and we hope that you will consider returning to our hotel on your next visit to the area. Sincerely, Hotel Management
Where do I start? First, we had a VERY late check-in. We didnt arrive to the location until after 1am. The check-in was fast and easy once she made it to the desk to open the door. Everything went bad once we were trying to get into the room. We tried the key SEVERAL times all ways and was unable to get into the room. I went back downstairs and called the number again because the agent wasnt @ the desk just as the first time. So, she comes back down I proceed to explain we are unable to get into the room she says well some o... read more
Business response:
Thank you for reviewing your visit. We are extremely sorry for the maintenance and cleanliness issues you encountered and regret you could not stay with us this time. We understand your frustration and have shared your comments with the appropriate teams so that we can improve our service and facilities going forward ensuring it is not repeated with the future guests. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hot... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.