Extended Stay America - Memphis - Airport

Business response:

Stacy, thank you for being our guest and sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. Your feedback regarding your room is shared with our housekeeping team for review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for providing details of your visit at Extended Stay America. It feels so good to know you liked our well-kept property and the warm service provided by our associates. Thank you once more for the kind comments, and we look forward to hosting you both again soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We’re glad to know you were impressed with the service provided by our staff and that you liked your well-kept room. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Ahmed, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Paula, thank you for the four-star review of Extended Stay America. We are glad everything went well during your stay and that you were awed by our spectacular hospitality. Thank you once more for the kind comments, and we look forward to hosting you again soon! Sincerely, Hotel Management 

Business response:

Jacory, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Guenter, thank you for posting a review of your stay. We're glad overall you had a pleasant time with us, but we're sorry for the maintenance issue you encountered in your room and for the inconvenienceyou experienceddue to the roaches. Please be assured that we have discussed your feedback with the concerned teams, and we're taking immediate actions to fix the problems you mentioned. Also, knowto ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk r... read more