Extended Stay America - Memphis - Airport

Business response:

Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the cleanliness issue you experienced during your stay. Although we have regular pest control service in our hotel, we are sorry for the bugs in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are glad to know you loved the excellent service delivered by our associates and that you also enjoyed our hotel amenities. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your comments regarding your stay at Extended Stay America. Your review was a pleasure for us to read and we were delighted to learn that the service provided by our associates surpassed your expectations. We are thrilled to share your compliments with our entire team to recognize them for a job well done. We look forward to welcoming you back very soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We apologize that you experienced so many difficulties while you were here. Your feedback is shared for the housekeeping issue and our breakfast offerings are shared with the appropriate individuals in an effort to improve our service and facilities going ahead. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management 

Business response:

Sylvia, thanks for choosing Extended Stay America. We are happy to know you were awed by your well-appointed room and enjoyed everything that our hotel has to offer. Your review is appreciated, and we look forward to providing you with another outstanding stay on a future date. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the lack of in-room amenities you faced during your stay and that we were able unable to provide them to you in a timely manner. Please know that kitchenware for your room is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items upon request. Also, we are reviewing this with our front desk team to make sure we are more consistent with our service delivery. We hope you will give us another chance to provide you with a better ex... read more