Extended Stay America - Memphis - Airport

Business response:

Tracey, it was our pleasure accommodating you at Extended Stay America and are glad to know you enjoyed your stay with us. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management 

Business response:

Tracey, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a pleasant stay with us and enjoyed your well-kept room. We value your suggestion and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Corbin, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Corbin, it was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your wonderful rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Victor, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you liked your room, we are sorry for the cleanliness issue you had while here. Your feedback with regard has been shared with our housekeeping team to be more diligent in their efforts. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We'll be sure to share your compliments with our team. Thanks again, and we hope to see you back soon. Sincerely, Hotel Management 

Business response:

Edith, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping and noise issues you encountered. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management