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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Amazing
Business response:
We are glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
Horrible hotel stay First and foremost the pictures advertised on the website, the hotel room looked NOTHING like the photos of each room. I drove in from St. Louis Mo for one night only. I got to the hotel to check in around 8 pm. I stood at the front desk for exactly 5 minutes before the front desk person decided to come out of the office. I was not greeted just simply asked, are you checking in. I responded yes. After she finished the check in process I was given a key card in a folded up, staple piece of cut out super wi... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry this was not handled correctly by our associates; we are taking measures to ensure the complete satisfaction of our valued guests going forward. We value your feedback and hope you will give us another chance to show ... read more
Great stay Was amazing greats staff and Comfortable accommodations
Business response:
Tiye, thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you were impressed with the cleanliness of our accommodations and that our associates surpassed your expectations. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
Poor cleanliness, ask manager to change room he went first to check the room before believe in his customer
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Everything was cool I was satisfied with my stay I would recommend to my friends
Business response:
Thank you for your recent stay at Extended Stay America and your recommendation. We are happy you enjoyed your visit to our hotel. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Hotel of horrors The floors are sticky they don’t have a complimentary breakfast like they advertise the checkin lady we had was extremely rude the elevator sounds as if it’s going to lock up or go crashing at any second the stairwell is extremely creepy. I will not be staying her again.
Business response:
Derrick, thank you for staying at our hotel. We are sorry for the housekeeping and maintenance issues you encountered during your visit and regret the poor service you received from one of our associates. We understand your frustration and have shared your feedback with the appropriate teams so that we can improve our service and facilities going forward ensuring it is not repeated in the future. We also appreciate your comment regarding the breakfast. Please consider giving us another chance to prove we are up to the task o... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.