Extended Stay America - Memphis - Airport

Business response:

We are delighted you had an outstanding stay at the Extended Stay America and you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were impressed with our top-notch service and facilities. It was so good to have you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Kevin, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the wonderful feedback. We are glad to know you enjoyed our warm hospitality and had a great stay with us. We appreciate your feedback and look forward to hosting you again soon for another memorable experience. Sincerely, Hotel Management 

Business response:

Linda, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for the five-star rating. It is so good to see your stay with us was comfortable and that you loved our hospitality. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Our thanks for reviewing your stay at Extended Stay America. We are happy overall you had a nice experience, but we are sorry for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. We hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your comments. We are happy your overall experience was enjoyable, but we are sorry for the inconvenience caused to you due to our neighborhood. It was our pleasure serving you, and we hope you give us another chance to serve you better in the future. Sincerely, Hotel Management