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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was the worst hotel I ever stayed in My room was not ready after I arrived 1 hour early. I was turn away an told to come back at 3:00 when I came back at 3:00 my room still was not ready for an hour. This use to be a good hotel under a different owner. I will never book it again!
Business response:
Thank you for being our guest once again. We are sorry your suite was not ready upon arrival and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping and the front desk team to improve our services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Enjoyed stay at hotel everything was clean and nice. Front desk personnel was nice and helpful staff
Business response:
Thank you for sharing your comments online about your stay at Extended Stay America. It is a delight to know you were impressed with how well-kept our property is and that our associates were able to win you over by delivering excellent service. Your rating is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management
The staff was very nice and helpful but the stay at the hotel was horrible. The first two nights of my stay the police was called for a problem across the from me. I didn’t get much rest, there was some lady and her husband or boyfriend fighting all night. I’ve never been to a hotel where the police was there almost every day for a problem. I was very disappointed.
Business response:
Tavarius, thank you for being our guest. Although you liked our courteous associates, we are sorry for the unpleasant stay you had with us and apologize for the inconvenience you had due to the other guests on the property. We wish we had the opportunity to address the problem while you were here. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Free breakfast is terrible. Only serve coffee and breakfast bars.
Business response:
Thank you for your review and for choosing to stay at our hotel. We are sorry you were disappointed with our breakfast and that it did not live up to your expectations. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. Thank you once again, and we hope you will consider to revisit us. Sincerely, Hotel Management
Allergy alert Entering the hotel you would think it’s very nice and clean. Once you get off elevator you begin to smell either cigarettes or just funk. The bathroom seemed a bit dirty especially the sink area. The noise level was low though so that was good!
Business response:
Jacqueline, we sincerely apologize for the inconvenience you encountered during your stay, which made you feel uncomfortable. The stress caused is undoubtedly understood, and your feedback about the odor and cleanliness issues have been discussed with the head of our housekeeping team to take the corrective measures moving forward. Meanwhile, please be assured your concern will help us enforce our no-smoking policy more efficiently. Counting on your kind generosity to accept our apology, we hope you will consider returning t... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.