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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Rohettie, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
The lodging served its purpose for my visit in Memphis. It is near the airport and in close proximity to many different attractions. The staff was friendly and helpful if you needed anything that they would accommodate you the best that they can. The breakfast is basic with coffee, grits, muffins and granola bars. Having a refrigerator was convenient if you are staying multiple nights. Keep in mind, you get what you pay for and it is an Extended Stay and not the Ritz Carlton. Housekeeping is once a week if staying longer tha... read more
Business response:
Rob, thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and courteous service. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We almost like joked for a different hotel The room smell so bad! And together with the cigaret ashes in both lamps in the night stand, the sticky floors and balls of hair in the blankets made us look for a room at a different place. Couldn’t find anything that late Also, we aware that breakfast means coffe and cereal bars
Business response:
Karina, please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
The hotel was fairly clean but needed some work on up-keep. Breakfast was only cereal and toast. Center garden area was beautiful. Laundry room only had 1 of 3 washers working and 2 of 4 dryers. The manager was great! She worked hard to accommodate with our requests. It isn't the greatest hotel but it is a good hotel for the price. We enjoyed our stay there.
Business response:
Thank you for staying at Extended Stay America. We are glad to read you liked our courteous service and affordable rates. We value your feedback as it will help us improve moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
So so but good for the price Room had a odor...exit signs and emergency lights were broken
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Business response:
James, thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Night shift front desk lady rude! Obviously there was a problem with the front desk when I asked for some flatware that I had been lead to believe would already be in the room and was informed that the front desk was closed
Business response:
Alesha, thank you for your review. Please accept our apologies for poor service you received from our front desk associates, and thank you for informing us of this incident. We provide thorough training for all our associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
Business response:
Nathaniel, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Very helpful and cordial staff
Business response:
Genna, it was a pleasure reading your review of Extended Stay America. We have an exceptional team whose top priority is making sure every guest is comfortable and satisfied, so we will share your compliments with them. We hope you are already planning another trip our way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 4.3 star rating with 1,453 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.