Extended Stay America - Memphis - Airport

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. We will also make a note of your feedback as we plan any changes to our breakfast offerings. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean, and insect-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again... read more

Business response:

Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Youriy, thank you for sharing your thoughts about your recent stay. We are sorry we failed to provide you the clean and comfortable room that you deserved and apologize for the inconvenience this caused. We have shared your concerns with our housekeeping team so that they can take the necessary steps. Regarding your concern about the refund, please feel free to reach out to our front desk so that they can assist you further. We understand the frustration and sincerely hope you will provide us another opportunity to serve you... read more