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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The facility was overall poor ! Would never stay there again .. Only highlight was it was convenient to get to and from the airport minutes away! Other than the hotel was definitely below moderate. Would not recommend for a stay! Expedia should consider reimbursement to anyone who recently stay there and also remove it from listing for booking..
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Very clean. Not very well located
Business response:
Larikus, thank you for being our guest. Although you liked our well-kept property, we are sorry our location was not that appealing to you. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Jalissa, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Many of the rooms were roach infested. Most were not clean. One room for the party we were with had feces on the toilet seat. There was evidence of bedbugs on some of the mattresses.. Manager comped me for the first night (Thursday) for both of my rooms. Dirty stained sheets and bed covers and dirty carpet was not rectified until Saturday afternoon. I stayed there last year this time and everything was fine. Not anymore!
Business response:
Dear Guest, thank you for coming back to see us and for sharing your most recent experience. Please accept our apologies for failing to provide you with the fresh and clean accommodations you deserve. We take pride in our services and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our team to ensure this does not occur in the future. We do hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Dead bugs and shower curtain wasn’t long enough. Water poured all out on floor
Business response:
James, thank you for choosing to stay with us. We apologize for the housekeeping issues you encountered in your room and for the inconvenience you had due to it. We have discussed your feedback with the appropriate team, and we're taking immediate actions to make sure future guests do not encounter the same problems. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Business response:
Madessia, thank you for your visit. We are glad to see that overall you had a good stay; however, we apologize for failing to meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
We’ve stayed in plenty of Extended Stays and have had room accessories like a hair dryer and coffee pot and were disappointed to find this one doesn’t. Other than that it’s been quite nice. Top compliments on the wonderful invinting smell that the room has, it makes it feel like home.
Business response:
Thank you for taking the time to review your stay. We're glad overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Hairdryers are also available and are complimentary at the front desk at any time. We would like to regain your trust and hope you will give us that opportunity in the future... read more
This hotel had roaches and smelled like weed for it to be a non smoking hotel. Staff were non chalant. They said they offered pots and pans for you to cook but said the dishwasher was down. All around the stay was horrible I don't recommend it!
Business response:
Dear Guest, thank you for staying with us and for sharing your feedback. We apologize for the unwelcome visitors and for the smell of smoke you experienced throughout your stay. We work hard to provide a clean and comfortable environment and we are sorry for not meeting your expectations. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your comments and we hope to welcome you back for a much-improved experience. Sincerely, Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,980 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.