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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Thought it'd be like Staybridge Suites The room was in disrepair with torn lamp shades, peeling paint, a nonworking phone, and a drawer that would not stay closed. I didn't complain about any of that. I put our bags in the room and went to visit with my parents. Upon returning to the room, water had leaked from the sink or the refrigerator and pooled in the floor. I couldn't call the front desk for assistance, so I had to take my young children to the front desk to request assistance. Between the key cards that worked very p... read more
Business response:
Dear Jonathan, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Your remarks are noted and shared with the concerned individuals for further improvement. Also, we apologize for our team's inability to assist you when needed. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us to improve ... read more
This hotel had a broken computer system and could not check any customers in. We had to find another place to stay at the last minute after 10:00pm.
Business response:
Dear Kelly, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Please give us some time to follow up with the team. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
The property itself seemed scary. Stragglers in parking lot. People living in hotel. Refrigerator made horrible noise. It was dented and had mold on the side.
Business response:
Dear Teresa, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel M... read more
I never got to check in because Expedia didn't let me know when I was booking the room there was a 150.00 deposit that I didn't have after I got an Uber there!! So no they service was terrible I was left to stand outside and find a hotel to stay at because I was on a budget.know y'all trying to charge my card and I never slept there because I booked a room that told me 93.00 bucks to check in but when I get there it 250.00 bucks to check in I was so upset
Business response:
Dear Latoya, We're sorry for your disappointment with the reservation process during your visits. It's essential that booking platforms communicate all charges clearly to guests, and we apologize for any confusion. Please note that deposits are typically refundable upon checkout, pending additional charges. Please reach out to us directly at the hotel if you need further assistance. We understand your frustration and hope you'll give us another opportunity to provide you with a smooth and pleasant stay. Thank you for taking ... read more
The property is full of bed, bugs, and roaches. There is garbage overflowing at the trash, cans, bed mattresses, laying on the side of the dumpsters holes in the ceiling, dirty microwave, extremely dirty.
Business response:
Dear Jody, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Did not get to stay because my flight was delayed to after midnight,therefore I was unable to check in. And refuse to refund. Never again
Business response:
Dear Renee, Thank you for the feedback. We sincerely apologize for any inconvenience you may have experienced upon arrival. We never intend to make our guests feel unwelcome or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. Thank you again. We hope to make your next stay a complete success.Sincerely,Hotel Management
Unclean, garbage, broken lock, broken nightstand, smell like marijuana, and people smoking in the hallways.
Business response:
Dear Lee, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
Host of lies from general manager The place looks nothing like the picture, the GM Christopher Scott advised that he would have dishes placed in room 207. 121 and 150 by 5pm that date, the bathroom light didnt work, the bathroom sink water ran loud continuously, the place unsafe due to alot of male's walking around all day and night, vehicle were being broken into and continous complaints were made by myself and friends in writing with no attempts to be made whatsoever i would like a personal convetsation with the GM because... read more
Business response:
Dear Lawonia, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
close to the airport
Business response:
Dear James, Thank you for posting a review of your recent stay. We are glad you like our location being close to the airport. However, we are sorry if your experience was anything other than perfect. We will share your feedback with our team to work harder to provide an outstanding experience. We hope you will consider giving our hotel another chance so we can provide you with a better experience on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,957 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.