This profile has been claimed by the business owner or representative.
Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Waaay too many bugs. Saw at least three dozen in my third floor room while I was there; cant imagine how horrible it would've been on the ground floor. Also, being new to the state, there was enough weed smoke to make me Google whether it had been legalized. That said, the ladies at the front desk were awesome.
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. We also apologize for the insects you encountered and regret the inconvenience it caused. We have our pest control company scheduled to treat the room and the property soon. It was a pleasure serving you, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Dirty hotel rude staff Dirty rooms broken couch with cushions in the middle of the room when I asked what was going on they said they couldn't do anything about it so much for comfort asked for a refund and left
Business response:
Ricardo, thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here and for not being able to resolve the problems to your satisfaction. Please be assured that we have discussed your feedback with our housekeeping staff to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We have also shared your concerns with our team to remind them our main goal is to provide outstanding customer care to our guests. We would like to reg... read more
Front desk was friendly but tub in first room had hair and dirt in tub second room had roaches everywhere in let out couch in the bed and bed bugs in the bed we let early
Business response:
Dear Barbara, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
There were roaches all over the bathroom. The lady that checked me in was rude. There is no ice machine which is ridiculous. This is the first hotel I have ever stayed at without ice machine. The whole hotel smelled like marijuana.
Business response:
Thank you for choosing our hotel and for leaving a review. We apologize for the multiple issues you experienced during your stay. Your valuable feedback will be used to help us better serve our guests. We hope you will give us another chance by staying with us again on your next visit to our area. Sincerely, Hotel Management
HORRIBLE! Roach motel If you don’t mind staying in a roach motel this is your place we killed two during our stay. They have a kitchen in the rooms but didn’t have dishes and cookware in the rooms you have to ask for them at the front desk. We asked the front for some dishes and they said none were available. We had to go out and buy some cookware because we bought food to cook. I will never stay here or recommend anyone to. We had to shake out our luggage to make sure there were no roaches come back home with us. One was in... read more
Business response:
Thank you for choosing to stay with us. We are sorry for the disappointment you had with our hotel policy and the insects in your room. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such issues in the future. We are sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well stocked. We hope you will consider and give us the chance to make it up to you ... read more
It took forver to check in. The facility was in nowhere. There was no restaurant around
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.