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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was mostly clean. The kitchen cabinets were empty. I had to ask for a coffee maker, dishes, pots , pans, silverware, etc. I was only given a few of each. The microwave was terribly beat up. The TV Reception was poor. The wifi did not work in our room. The sofa bed did not open, and i could see that the mattress was just a bunch of coil springs with a piece of material around it. I doubt anyone could sleep on that. The pots and pans were horribly scratched and misused. We checked out after 1 night.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The staff was EXCELLENT. However it was a non smoking facility but the hallway smelled of cigarettes. Also, being an Extended Stay with a kitchen there were no plates cups pots pans silverware coffee pot - NOTHING. We had to go to the front desk and thi the agent was sooooo nice we got a few things in a Tupperware bin to use as kitchen supplies. We received 2 coffee pots and neither one of them had all the parts so we had to take the pot from one and the filter from another and hold it up to the drip for it to brew. What a h... read more
Business response:
Please accept our sincere apology for the difficulties you encountered with our amenities. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We truly regret the inconvenience it caused. On a positive note, we are glad to read you liked the service provided by the front desk staff. We will share your complim... read more
Did not like anything. My room wasn't cleaned after the last person left. I was given sheets to change myself and no blankets. There was urine on the toilet and roaches in the room. My wife tried to call the front desk and the girl at night kept hanging up on her saying it was out of her hands. Very rude and would appreciate a refund!
Business response:
Thank you for evaluating your stay. We are extremely concerned to read your comments and apologize one of our associates was rude to you and also you had cleanliness issues in your room. Please know your feedback will be shared with the appropriate team members, and we will redouble our efforts to ensure this does not happen again. We can understand your disappointment, and we are sorry for the inconvenience you encountered. We truly hope you will give us another chance to prove we are committed to providing outstanding acco... read more
Roaches The rooms where roach infested
Business response:
Lorenzo, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Totally dirty and unprofessional For one, it’s very well hidden. Our first room (252) was absolutely disgusting. Burns ALL in the carpet, big red stain, full cup and other stuff in the fridge, stuff in the cabinets, the bed was literally remade and none of the sheets were washed (didn’t get a picture of anything other than the fridge but still). We ended up getting a new room and the sheets weren’t washed very well and my towel had a red stain on it. We left to go to an escape room and eat around 10 pm and came back around 1... read more
Business response:
Thank you for your review. We apologize for the difficulties you encountered while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We’re also personally following up on your concerns, so we are more consistent in our service delivery. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit through this area. Si... read more
Wow! This place was awful! The kitchen was on clean with grease on the stove. The carpet had gum stuck to it, the shower drain didn’t drain, and worst of all it was infested with bugs of all types!
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room and for the inconvenience you had due to the bugs. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We have also asked our pest control provider to service your room immediately. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
They have roaches They had roaches everywhere when we woke up roaches where every where
Business response:
Thank you for posting a review of your stay. We apologize for the inconvenience you experienced due to the roaches in your room. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We appreciate your feedback and hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.