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Extended Stay America - Memphis - Airport
- Hotels
- Memphis, TN
About this business
Location details
2541 Corporate Ave. E., Memphis, TN, 38132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty. Not so good. Found a cockroach on the counter table.
Business response:
Emanuel, thank you for reviewing your stay. Please accept our apologies for the roach in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
I have been coming here once or twice a year for probably 8 years. There has been a continuous decline in quality, but this most recent visit takes the cake. I will not be returning. There are at least three ceiling leaks in the hallway on the second floor, one with a bucket and two without. The first room I got had the tub faucet running continuously. Not just drips, but a continuous stream. The second room reeked of tobacco smoke. Other fixtures in the bathroom and kitchen were broken or missing. It was past midnight at th... read more
Business response:
We hate losing our loyal guests and are extremely sorry for letting you down during this visit. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. Please reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Never again Dirty and smelled like smoke. Checkin process was really slow and took a while to find a staff member to assist.
Business response:
Thank you for reviewing your experience online. We offer our sincere apologies for not fulfilling our promise of providing you a clean stay and for the inconvenience you had concerning service. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Complete Nightmare! I arrived at 2 a.m & was told there were no rooms available. There was a cockroach crawling in the lobby & a couple was at the front desk complaining to me about blood & roaches in there room! We both waited at the front desk for some assistance for about 15 minutes. The police also arrived while I was trying to resolve the issue with hotels.com because someone was smoking weed in there room. Didn't get a room or want 1 after all of this. Was left standing in the lobby for 4 hours which put me at 6 a.m & ... read more
Business response:
Anthony, firstly please accept our condolences for the sad demise of your grandmother. We apologize we could not accommodate you this time. We offer no excuses for this mix-up, and we apologize for the inconvenience. Your frustration is completely understood, and we truly hope you will offer us another opportunity to serve you. Also, your feedback about cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel ... read more
Took an hour to check in. Very unprofessional. Lobby area was congested with people. Did not have remote for tv.
Business response:
Thank you for being our guest. We apologize you did not enjoy your stay, and we failed to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Very run down - outside full of litter and dumped foodstuff.
Business response:
Thank you for taking the time to review your stay with us. Please accept our apologies for your unpleasant experience during your visit. We do our best to make sure every area is well-maintained. We will work harder, so we do not disappoint you in the future. Thank you again, and we hope you will revisit us the next time you are in the area. Sincerely, Hotel Management
Horrible experience We were not so happy because we arrived after 6 p.m and they had given our room to someone else just because we did get there on time. They had no other rooms available and they still charged us for the night even though we didn't even stay the night. Our money was not refundable.I will make sure to never reserved a room there again. All they want is your money.
Business response:
Dear Mireya, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Do not walk run away from this hotel/motel This received 3 stars and I'm wondering how or why. The linen was dirty, the cooking area was rusty which could fall into your food and the dresser was missing a drawer not a real big deal but on too of everything else I'm adding it. Lastly the carpet was missing pieces and it smelled of smoke and weed.
Business response:
Marquitta, thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely,... read more
The WORST hotel we have ever stayed in as as a family. We had 2 rooms. One room had roaches, so we had to change rooms. The second room was not any better. The entire motel smelled like marijuana. Upon check in we were greeted by a very friendly clerk for check in. She issued 2 sets of keys. The first room I went to, the key card didn’t work. Went back to the clerk and she tried the keys again. Went back to the room and it unlocked the room, but the extra lock was on on the inside. So someone was occupying the room. There wa... read more
Business response:
Dear Ann, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Airport
How is Extended Stay America - Memphis - Airport rated?
Extended Stay America - Memphis - Airport has a 3.1 star rating with 2,959 reviews.
When is Extended Stay America - Memphis - Airport open?
Extended Stay America - Memphis - Airport is open now. It will close tomorrow at 12:00 a.m.