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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Countertops were stained, wi-fi was slow, I had to ask for dishes, and then they brought them to my room in a tub. Lots of slamming doors early am and late at night.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The location was great! Close to shops & restaurants. On the other hand, I heard every conversation outside of my door and outside. For some reason one of the workers stood right outside of my door on her cell phone using vulgar language for 45 minutes or more. The shower wouldn’t turn on & my tv couldn’t receive a signal to play.
Business response:
Thank you for your review. Although our location close to several shops and restaurants ideal for you, we apologize for the maintenance and noise issues you encountered while you were here. We have discussed your feedback with the concerned team, and they are fixing the problem with the shower immediately. Also, our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and fix the issue or move you to another room. We hope you will give us a seco... read more
There wasn't an ice machine on the property. They didn't provide soap nor did they have lotions. There wasn't someone to talk to after 11p. The good news is that there wasn't any bed bugs.
Business response:
Sim, thank you for your review. We apologize for not meeting some of your expectations. Please know every room has a full-size refrigerator which includes ice trays for our guests’ convenience, and that is why we do not have an ice machine on the floors. The items like toiletries are kept at the front desk and are always complimentary. We have also discussed your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. We would like to regain your trust and hope you will g... read more
Not what we expected Just a heads up they don’t clean rooms or bring in clean towels. This was not told to us upfront. The room was hot, the bed uncomfortable, the hallway stunk bad.
Business response:
Thank you for reviewing your stay. We are sorry our hotel policy was not explained to you upon arrival and regret the issues you encountered in your room. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. Your feedback is appreciated, and we will be sure our front desk communicates the hotel policy more clearly going forward. We apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel ... read more
Room smelled like an ash tray and was a "nonsmoking" room
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
The whole place smelled of marijuana. The smell was overwhelming, from the front desk, the halls, and the room. There was dirty linens piled on the floor at the front desk. It was horrible.
Business response:
Dear Guest, thank you for choosing our hotel for your travel needs.We areso sorry for the inconveniences you experienced due to the smoke smellthroughout our facilities. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Thank you again for staying with us, and we hope to welcome you back for a much more pleasant stay. Sincerely, Hotel Management
No toilet paper. Room smelled like cigarettes
Business response:
Peggy, we apologize for the smell you encountered on your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the odor compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. Please note, toilet paper is available at the front desk and if we didn't communicate this properly, we are sorry. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Managemen... read more
One night stay car brokeinto My car got broken into and so did 7 other cars from money to guns was taken. No camera's or security. Office staff that's we need to call the police. The staff was not any help or assistance in this problem. I think that this company needs to look at the note shift staff there. I think 7 car broken into after 1am. I think a inside job staff involved in the brakeins.
Business response:
Thank you for staying with us and for taking the time to voice your concerns. We are sorry that you experienced vandalism to your property during your stay with us. We understand the frustration and financial burden of costly vehicle repairs. We take the safety and security of our guests and their property very seriously. Our management team has been working to prevent future incidents of this nature. Thank you again for being our guest, and we hope you will give us another chance to make a better impression in the future. ... read more
There is no maid service. If you want towels or toilet paper you have to go to the front desk and get it. Exchange dirty towels for clean ones means you have to stand in line with your wet/dirty towels and wait until you can exchange them for clean ones. If you want toilet paper you have to go get it. Beds are horrible. Staff apparently would rather be elsewhere
Business response:
Thank you for being our guest. We are sorry to know you didn't like our hotel policies and regret for the discomfort you experienced with the bedding. Also, we apologize for the service issue. Your feedback is shared with our front office team to be more diligent going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.