Extended Stay America - Memphis - Germantown

Anonymous 

on Expedia

7 years ago

Less than average accommodations. Parking was terrible due to repaving. Air conditioning cleaning scheduled on the Fourth of July. 

Anonymous 

on Expedia

7 years ago

They had no clean rooms. First they put me ina room with an unmade bed than they gave me a room with people already in it. 

Anonymous 

on Expedia

7 years ago

My truck was broken into on the property. I parked the 2nd space from the door. The lock was pulled out my dash was broken and radio n tv stolen! Aside this the hotel was perfect. Our air conditioning unit was just blowing warm air , it may have been frozen! 

Bertha 

on Expedia

7 years ago

Need Cleaning Please The front clerk was awesome! However when I got to my room it wasn’t anything like they advertised! Then I checked my bed, nasty and disgusting....looked as if someone had spilled something on it, sex stain just nasty. So we checked the sofa bed, Lord just nasty! We were moved to another room but I wasn’t pleased there either. I didn’t stay the two nights like I planned because it just didn’t feel clean. Behind the bathroom door was dirt. Could have been a great stay. 

Dorothy 

on Expedia

7 years ago

For the money I spent for this hotel, you would think that they would have at least a free continental breakfast, but NO they did not. Every time you stepped off the elevator, there was a very distinct smell of marajuana. All in all a nice hotel, but not worth the money. 

Anonymous 

on Expedia

7 years ago

Horrible. The shower drain did not work. The room was disgusting. The tv was broken. The staff was rude. I will never stay here again. 

Anonymous 

on Expedia

7 years ago

Seedy hotel It was like staying in a flop house. Couldn't find anyone to speak to when we got there to check in. I had to call the front desk on my phone and request someone to please check us in. People standing around looking for someone to speak with at the desk, and no one was there. 

Anonymous 

on Expedia

7 years ago

Unclean Cockroaches, Trash left in cabinets. Old trashcan liners. 

Daphne 

on Expedia

7 years ago

Great location but poor service I was double charged for the security fee. The lady at the desk lied about how soon it would return to my card and she forgot to give me my driver's license back. On top of all of that she almost sent me to the wrong hotel because she didn't enter my name in their system to find my reservation.