Extended Stay America - Memphis - Germantown

DC 

on Expedia

6 years ago

Biggest cockroach I have ever seen. TV not working properly, phone to call front desk beeping a busy single even when hung up, smelled of pot 

Anonymous 

on Expedia

6 years ago

The hotel has misrepresented itself by saying there was a free breakfast and free WiFi. They should have said free granola bars if no one gets to them before you do. WiFi was non existent and the tv service was out of service for three days. The hotel was dirty and the place smelled of rotten trash, fish, and human waste because the “trash room” (as per the label on the door) was overflowing and trash sat in the hall the whole time we were there. The floors in our room were sticky and we had to put towels against the door in... read more

Anonymous 

on Expedia

7 years ago

When I stay at ANY hotel, I expect to have clean fresh towels every day. I don’t like having to take my towels to the front desk and waiting in line to get fresh ones. 

Derrick 

on Expedia

7 years ago

No compassion. Due to car problems I didn't arrive until about 4 am that Sunday morning. The lady that checked me in was very rude and I had to be out at 11 still. 

Anonymous 

on Expedia

7 years ago

It was dirty and very run down. The lighting in the halls was dark and we felt unsafe. We checked out early and went somewhere else to stay and will never stay there again. 

Meredtih 

on Expedia

7 years ago

Extended Hell The lady behind the desk was a terrible person, like yu could tell she was in a bad mood and didn’t want to be at work that night. Room was damp because air conditioning cover was off of the unit. Tub had stain in it and they refused to bring extra pillows or blankets for the fold out bed. Never staying at extended stay again. 

Barbara 

on Expedia

7 years ago

They didn’t even have shower curtains or a working phone to reach the front desk . 

Anonymous 

on Expedia

7 years ago

Dirty hotel, untrained staff, double charged.