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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This particular property was not up to standards, it is extremely outdated, terrible service, not enough staff, & etc. Definitely not worth the money you pay and I will never stay here again.
Business response:
On behalf of everyone, we would like to offer our sincere apologies for not living up to your expectations for a perfect stay. Your feedback with regard to the condition of our property and the service issue will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I requested a baby bed. It is on my reservation. At arrival there was no baby bed. The hotel staff said they NEVER had baby beds. The day before arrival I called to confirm there would be a baby bed. No one said there would not be a baby bed and the phone attendant said they say on line I requested a baby bed. This room was for my daughter and baby, but without a baby bed, she left to sleep elsewhere. I would like a room credit or cash return.
Business response:
Thank you for your review. We apologize for the poor service you received from our associates and that we fell short in providing you with the things you needed. We are investigating this issue and are working with our team to make sure such an incident is handled more diligently. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
There were no glasses or cups in the room. You had to ask for them at the front desk. The air conditioner was broke, and although it was checked it never did work. We stayed the second night there only because we had attended my father's funeral and I was to exhausted to move to another hotel for one night.
Business response:
Thank you for your overnight stay at our hotel. We are sorry for the maintenance issues you encountered during your stay. Your feedback has been shared with the concerned team, and we will refocus our efforts to make improvements. Also, we apologize you were unhappy with the hotel's policy. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
I made my reservation weeks in advance and drove over 4 hours with my wife and 3 kids. When we arrived and I went to check in the lady at the front desk informed me that they had no rooms available and since we didn’t arrive before 6pm they gave my room away. What kind of customer service is that!! I also blame Expedia since they were no help!!!!
Business response:
We appreciate you taking the time to provide feedback. We apologize for the behavior of our employee and that we were unable to accommodate you at our hotel this time. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. In regard to the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly ... read more
Would not stay at an Extended Stay America again It was not clean, had to ask for a hair dryer that should have been in the room, no breakfast to speak of, had to get clean towels daily at the front desk, and the front desk answered personal calls at check-in to name a few bad things.
Business response:
Sheri, thank you for being our guest. We apologize for your less than stellar stay and the difficulties you had. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
when I arrived the hotel staff was extremely rude. They were in a conversation with another employee and only thing they would say is that there was no rooms available and then went back to there conversation. There was no apology or help to find another hotel. This was an absolute failure of customer service
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you and that you found our associates to be rude. Please know we provide thorough training for all staff, and we will redouble our efforts. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I was told nothing about the property (except for wireless password) upon check-in. I was not told the times for breakfast. I was not told what other amenities existed in this hotel. I was not even told how to get to my room. I had to ask, “I guess my room is this way?” Walls to guest rooms were paper thin and you could hear everyone and everything outside your guest room. Room was clean, but extremely spartan and generic. Side door to parking was missing the push bar, so guests had to use the hinge to push the door open (tr... read more
Business response:
Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.