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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Hotel Experience of My Life This place literally had the worst customer service. After a long day, we go to check in around midnight and the man at the counter (Michael) was one of the most uncaring and unaccommodating people I’ve ever encountered. There was apparently a problem with their system, but he could still see us in the system. I think he just couldn’t finalize it because their system was updating. He saw my receipt and payment method as well as my confirmation code, but even knowing that we were tired after ... read more
Very dirty carpets and dirty inside. Very uncooperative staff at check in register. Wouldn’t give me a copy of my receipt, let me take a photo of my signature and was unhelpful.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and clean rooms has been our aim, and we apologize for having failed in this attempt. Your feedback has been discussed with all teams to ensure we deliver top-notch services going forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Poor communication The hotel was sold out, and we had to seek a hotel to stay at.
Business response:
Masayuki, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The check was 20 min long and unbearable because of fatigue
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the unpleasant encounter at check-in. Your comments have been shared with the front desk team to ensure a better experience going forward. Thank you again, and we hope to welcome you back soon. Sincerely, Hotel Management
Awful stay Very very very very noisy kids running up and down hallway all night, someone played loud music right outside our window!! Was already ignored being that this hotel was was a have to stay because we had to move from another hotel due to it being unclean unprofessional at this point I’m bout fed up with hotel.com never received our cookware we asked for we just ordered take out
Business response:
We sincerely apologize for not being able to provide you with a clean and relaxing stay. Your feedback regarding the cleanliness and service issues are shared with the appropriate teams to make sure necessary actions are taken ensuring these problems don’t occur again. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.