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Extended Stay America - Memphis - Germantown
- Hotels
- Memphis, TN
About this business
Location details
6500 Poplar Ave., Memphis, TN, 38119, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We reserved and paid for this hotel only to arrive to locked doors and a hand written note saying everyone had been evacuated. There was a number listed to call, but no one answered. Id really like my 92 bucks back
Business response:
Dear AMANDA, Thank you for choosing us. We are sorry for the inconvenience caused when you arrived to check-in. Please allow us to look into the matter, and we request you give us another chance to host you again.Sincerely,Hotel Management
The staff was extremely nice and helpful. The shower had mold in it, the air conditioner did not work, room smelled of cigarette smoke. Shower needed a non-slip mat.
Business response:
Dear Elizabeth, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
I was expecting a 3-star accomodation. There were homeless people in the parking lot. One of them even approached me asking if I would share my room with her. Place is dark, dirty and tattered. Seemed to operate more as a public assistance operation. Lock on my door did not securely keep the door from opening. Key cards did not work. I was there just long enough to book a room with a more safe and safe and secure property.
Business response:
Dear Julia, first, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing tha... read more
Frequently asked questions about Extended Stay America - Memphis - Germantown
How is Extended Stay America - Memphis - Germantown rated?
Extended Stay America - Memphis - Germantown has a 3.4 star rating with 1,946 reviews.
When is Extended Stay America - Memphis - Germantown open?
Extended Stay America - Memphis - Germantown is open now. It will close tomorrow at 12:00 a.m.