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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front Desk worker Nakita was so sweet and helpful.
Business response:
Dear Sherron, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay, particularly the services offered by front Desk worker Nakita. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
Front desk worker was very nice and helpful. I just wish you all will have better breakfast food
Honestly I said I’d never go to another extended stay after the way I was treated at the last one the one in Cordova off Germantown Pkwy and Dexter Rd. They were overly rude and just nasty to me when I stayed there for two weeks and paying that amount of money you would think they could be somewhat nice but I will never go back there but decided to give the one off Poplar Ave (Germantown West) a try and they go above and beyond they are always nice and smiling and greet you. Anything you need or need help with they gladly do... read more
Great stay
Business response:
Dear Stephon, Thank you for staying at Extended Stay America and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Sincerely,Hotel Management
Excellent
Staff were wonderful. We came in late and the front desk was friendly and very helpful. Each time we met staff they were friendly. Unfortunate the building and rooms need help. The bathroom had mold on the shower curtain and on the ceiling. Some of the bedding had hair on, which left me wondering hair that got stuck on in the wash (which is very possibe) or was the bedding not changed. Great location in Germantown. Many places to go very close.
Business response:
Dear Katie, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. We apologize for any housekeeping issues with your room. Our hotel's cleanliness is a crucial priority, so we regret that this was your experience. Thank you for choosing us. We hope to welcome you again soon.Sincerely,Hotel Management
Just fine for the price. Kitchen is a plus. Give De’borah a raise she’s great.
Business response:
Dear Alison, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case, too. Your words of appreciation for De’borah will be shared with the staff for encouragement. We look forward to hosting you again on your next visit to our location.Sincerely,Hotel Management
Needs new bedding
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,357 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.