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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Furniture was in slight repair, cloth covered chairs were covered in stains, shower didn’t drain normal, no blow dryer
Business response:
Lori, thank you for taking the time to share your feedback. We are glad to see from your rating you had a pleasant stay overall. However, we apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
although it's a "Extended Stay" property, an ice machine would have been complete.
Business response:
Thank you for choosing Extended Stay America and sharing your experience. We are happy you enjoyed your overall stay with us. We receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator/freezer which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Thank you again for being our guest and for your feedback. Sincerely, Hotel Management
Business response:
Michael, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Could be a LOT Better. Warm front desk greeting. Eager to accommodate which was a welcome change from previous (2019) stays. Quiet. Excellent, safe neighborhood. Great mattress. Dismal, dreary hallways. Tired carpets. Stench of marijuana. Sticky floors. The pluses: excellent value and safe.
Business response:
Liz, thank you for returning to our hotel. While we are glad you liked our excellent value, front office associates, and our quiet atmosphere, we regret the disappointment you had with our hallways and carpets as well as the cleanliness issue. We also apologize for the smokey experience. We will discuss your concerns with our leadership team and associates in an effort to enhance our guest experience. We hope you will reselect us in the near future. Sincerely, Hotel Management
Great location Quiet street
Great place to stay
Business response:
Thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 4.4 star rating with 1,280 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.