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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We got there late at night around12:30AM after a long and stormy drive. We went into the lobby to check in where there was no clerk. There was no bell or any obvious way to get their attention. My husband clapped his hands loudly to get someone’s attention, the clerk came out and yelled at him saying, “There are people living here you need to be quiet.” Once we got to our room, the bathroom knob was broken and came off in our hand. There was what looked like blood on the wall by the trash can in the bathroom. The shower was ... read more
Business response:
Dear Stefan, We are very sorry for the experience you described and truly regret the discomfort and frustration it caused during your stay. Arriving late after a long journey should be met with a warm welcome and a smooth check-in. We sincerely apologize that this was not your experience. While there are certain limitations in late-night staffing, your concerns about the condition of the room and interaction at the front desk are being taken seriously. We are committed to improving both our service and facilities to serve ou... read more
I don't understand the high rating on this property. If you are a couple or a family I would NOT recommend this hotel. The majority of the patrons are construction workers and truck drivers. The parking lot is full of work vehicles and trucks with trailers. My wife and I checked in around 10:30 PM and there were several men "loitering" in the parking lot. The hotel and rooms are clean, but VERY worn. The shower was very old, the sink was old, the kitchen was worn out. The breakfast an absolute joke. Hot water, coffee, pre-pa... read more
Business response:
Dear Kevin, Thank you for sharing your feedback. We appreciate your acknowledgment of the cleanliness and understand that your experience did not align with your expectations. Guest comfort and a welcoming environment are of the utmost importance to us, and your observations have been shared with our leadership team for further review. We continuously strive to create a positive experience for all who stay with us and value input that helps guide our efforts. We’re sorry to hear your visit fell short and hope you might consi... read more
I called and called tried to cancel to do other dates now I am stuck paying $710 for a room I did not stay in
Business response:
Dear Guest, Thank you for bringing this to our attention. It’s unfortunate to hear about the difficulty you experienced while trying to adjust your plans. We understand how important flexibility is, especially when travel needs shift. While certain bookings may have specific terms, we strive to assist whenever possible, and regret that this situation left you feeling frustrated. Please know that we will address this internally. We hope to have an opportunity in the future to better accommodate your travel needs. Sincerely, H... read more
Not much sleep…… Around midnight there were people in the hallway smoking dope and smell came into my room. I turned on the bathroom fan but it only made it worse. Not a good night.
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We are truly sorry to hear that your rest was disrupted and that your experience was negatively affected by the actions of others. Ensuring a safe and comfortable environment for all our guests is a top priority, and we take incidents like this seriously. Your comments have been shared with the appropriate team for follow-up. We appreciate your feedback and hope for the chance to improve your next visit. Sincerely, Hotel Management
The lady was rude and mean.
Business response:
Dear Guest, Thank you for bringing this to our attention. We sincerely apologize for the interaction you described and the negative impression it left. Providing respectful and courteous service is a priority, and we’re truly sorry that this was not reflected during your visit. Your feedback has been shared with the appropriate team to address this. We appreciate your comments as they help us improve.Sincerely,Hotel Management
Run down property For the price the hotel met our need of a place to sleep overnight. Butvthe condition of the property was very bad. The exterior entryway had colllapsed so there was police tape all over the entrance and the elevator was "out of order" so we carried our bags up the stairs. We usually stay at a Hampton Inn when we are in Memphis and will be going back to that.
Business response:
Dear Guest, We sincerely apologize for the condition of the property during your stay. While we’re glad we could provide a place for you to rest, we understand that the overall experience fell short of expectations. Structural issues and unexpected maintenance challenges can be frustrating, and we regret any inconvenience this caused. Please know that we are actively working to improve our facilities to provide a more comfortable and welcoming environment for our guests. Your feedback is invaluable in helping us make necessa... read more
Terrible We were suppose to have a double suite and needed up with a king suite, which didn’t work out well for having kids with us
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We honor special requests; however, there are times when we do not have the requested room available. We understand your frustration and genuinely regret disappointing you when traveling with kids. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Manage... read more
They're in need of an upgrade and a better cleaning crew, BUT the staff was very nice. Main issue is the cleaniness of the rooms. I decided not to stay in the room and got my refund back with no issues
Business response:
Dear Christina, Thank you for your feedback. While we are pleased to hear that our staff provided excellent service and your refund process was smooth, we sincerely regret that the room's cleanliness did not meet your expectations. Providing a clean and comfortable environment is a priority, and we will address this issue with our housekeeping team. Your comments are valuable in helping us improve, and we appreciate the opportunity to improve. We hope you will consider giving us another chance in the future. Sincerely, Hotel... read more
Horrible unsanitary filthy experience PLace was old dirty and felt and looked not clean. staff was nice but i could not stay even 2 hours there due to the filth and smell. I checked out and manager gave me a refund
Business response:
Dear Gregory, We sincerely regret that your experience did not meet expectations. A well-maintained and welcoming environment is our priority, and we apologize for any discomfort you encountered. Your feedback is invaluable, and we appreciate the opportunity to improve. However, we’re pleased that our team provided courteous service and addressed your concerns promptly. We hope to welcome you back for a much better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 2,095 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.