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Extended Stay America - Memphis - Germantown West
- Hotels
- Memphis, TN
About this business
Location details
6325 North Quail Hollow Road, Memphis, TN, 38120, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Water takes forever to get hot toilets was stopped up no one to fix had to do plumbing myself front desk lady had a nasty attitude it wasn't worth the price at all!!
Business response:
Robert, thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Dislikes: hallway and rooms smelled like marijuana; the elevator stopped working; the room didn’t have clean towels or toilet paper; the window pane came off the track and fell on my foot (thank god it didn’t shatter on me); the kitchen outlets did not work; the he late night staff on shift did not come to u lock the front entrance door fast enough. I waited for 15 minutes for someone to let me in because the card reader did not work to unlock the door; the bedding smelled like cigarettes; found a dead roach in kitchen cabin... read more
Business response:
Maysoon, it is saddening to know that we let you down and could not offer the excellent stay you desired. Firstly, we regret reading the comments about the issue you experienced in the hallways and our accommodations. We are a no-smoking property and take such matters seriously. We will take actions to enforce the no-smoking policy effectively. We also apologize for the issues you encountered in your suite which caused discomfort. We will discuss your comments with our housekeeping and maintenance teams to take appropriate a... read more
Dirty and Disgusting This place was absolutely DISGUSTING. I walked into my room and was immediately hit with one of the worst stenches I have ever smelt in my entire life. The floors were incredibly sticky and looked as if they hadn't been cleaned in years—wrappers, coins, tiny bits of trash, you name it were all over the floor in plain sight. There were even plant leaves scattered across the entrance floor. How do leaves get all the way into a second-story room?! Beyond the floors, the desk, table, and counter were also al... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Lying and Rude Customer Service Do Not Stay here the whole hotel smells like marijuana when we got in our room the room had a very strong smell and it came from the a/c. The side door we used to leave and enter back in smelled like something died. Then the day before we were supposed to check out they did house cleaning while I was gone and when I came back my key card didn’t work I went to the front desk and the lady informed me that I had to leave because the manager claimed I smoked in the room which is completely false s... read more
Business response:
Thank you for taking the time to share your feedback. It was disheartening to read about your experience, and we regret the inconvenience you experienced. As your review is anonymous, we would appreciate additional information to properly investigate and follow up. Thus, we humbly request you to reach us at our hotel. We ar also sorry for the way one of our associates replied to your concern. We highly appreciate your patience in this situation. Sincerely, Hotel Management
Staff could not have been better. However, during my stay i observed a urine build-up around the toilet seat. Then during my last night I saw 2 roaches. Also there were some workers staying at the hotel. One of the guys had a truck with loud pipes. He would start the truck throughout the night and morning and let it run hampering your sleep.
Business response:
Mitchell, thank you for staying at our hotel. We apologize for the cleanliness issues in your suite. We assure you corrective actions are underway by our housekeeping and pest control teams. We are also sorry for the disturbance you experienced. We wish we had an opportunity to address this and make your experience a relaxing one. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
I was charged twice for my stay and was never able to check in officially because no rooms were ready
Business response:
Thank you for the feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration and appreciate your patience. As your review is anonymous, we would appreciate additional information to identify your details and follow up. We hope you will give us a chance to redeem ourselves on a future visit. Thank you once more for your helpful feedback; we wish you all the best with your travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Germantown West
How is Extended Stay America - Memphis - Germantown West rated?
Extended Stay America - Memphis - Germantown West has a 3.6 star rating with 1,999 reviews.
When is Extended Stay America - Memphis - Germantown West open?
Extended Stay America - Memphis - Germantown West is open now. It will close tomorrow at 12:00 a.m.