Extended Stay America - Memphis - Germantown West

Anonymous 

on Expedia

10 years ago

very unhappy refrigerator broken ,my food spoiled.told staff,they didnt give a hoot 

CRYSTAL 

on Expedia

10 years ago

Horrible! Scam artists stole deposit Horrible!!!!!! Do not stat here!! They did not have room ready on time told me I had to come back in a hour before room is ready. I had to pay $100 cash deposit and they stole it refused to give back said they found evidence of smoking!!! No one even smokes! They said I would get late check out because of room not being ready but they were calling us to get out before it was even check out time. 

Jermahl 

on Expedia

10 years ago

upset ok ,a bit loud from staff,no change for laundry 

Ellen 

on Expedia

10 years ago

Average Rating No hair dryer. Mattress was too hard. Only analog TV channels (not High Definition). 

Anonymous 

on Expedia

10 years ago

Wasn't very happy with the bathroom conditions. Clogged sink and tub. Toilet took three flushes before it would flush. 

Andrew W. 

on Expedia

10 years ago

Fabricated charges for "smoking penalty" Our experience at the hotel was fine, but after leaving the hotel several unexplained charges showed up on our credit card. One of these is $250 for what they tell us is a penalty for smoking in the room. My wife and I do not smoke, and we were traveling with our 17-month-old child. We certainly did not smoke in the room. But the manager at the hotel says that this is an irreversible charge. We are now hundreds of miles away and there is no way for us to prove our claim that we did no... read more

Brandon 

on Expedia

10 years ago

Hotel needs upgrading. Will find someplace else to stay next time.