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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The property was dirty and unkept. The hallways were dirty and was not cleaned for the three days I stayed. The room across from me put a trash bags in the hallway for pick up and it was there at 2 of the days. No amenities in the room and the closet in my room had brown shelf and holes in the wall. Last of all I was checking under my bed for items and found two used condoms disgusting!
Business response:
Thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The location is not great but it isn't bad either. The hotel is far from the city center, but it's closed to shopping center. The breakfast is very basic: coffee, tea, cold muffins and granola bars. I expect to have better than that. The receptionist is polite but it's hard to see them on the desk. You need to make a noise to attract them from their hiding office, which is very annoying. Many bad things with the hotel: it isn't beautiful, it's old, it's broken apart. The toilet almost falls, there's a hole in a wall and most... read more
Business response:
Thank you for choosing our hotel for your stay. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management
The toilet seat broken, light in bath not working, smell of pet in room from previous person. Bfast , well coffee and oat meal in bags
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the cleanliness and maintenance issues you experienced in your room. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
We got there to no bedding or towels. I immediately found a bug in the bathroom sink. Hair was all in the tub, then found a huge dead bug in the nightstand drawer. None of the vending machines worked, so we were just thirsty all night. The rack in the closet was literally hanging by a thread. Parts were already falling off. Also, it was a huge bummer there was no TV in the bedroom. Huge disappointment.
Business response:
Thank you for taking the time to review our hotel. Please accept our apologies for so many difficulties you encountered during your stay. We assure you that your feedback has been discussed with the concerned teams so we can take appropriate action to prevent these issues from happening again. We hope to have the chance to welcome you back so we can provide you with a much better experience. Sincerely, Hotel Management
Toilet wouldn't flush didn't realize iit until overnight when we got there at 3am but I reported aand was offered a $7 discount from GM which was bull crap I didn't except that offer
Business response:
Camaren, we are sorry for the inconvenience you experienced. Your feedback has been discussed with our maintenance team and they are checking and fixing the toilet flush immediately. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Thanksgiving weekend The extended stay does not have housekeeping on the weekend so we had to take our own towels down and swap for fresh ones, along with no room cleaning. They only had coffee. The pick up and go was granola bars or little muffins. My last issue was my room smelled like cigarette smoke..I made sure to tell the desk so I wouldn't get charged. The area was perfect, easy access to everything! I will book through hotels.com again, but not stay at this location.
Business response:
We are sorry to know you didn't like our hotel policies and that our breakfast offerings weren't to your liking. Also, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
This is my first review ever, on any site. I have to do this review because in my entire life this was the worst hotel room I have ever stayed in. There was an open prescription pill bottle..**with pills in it**.. On the floor in the room- my wife and I had our young children with us.. There was dust build up and spider webs on both of the beds headboard and the lamp. There was a huge dead bug in the window. The towels were stained. The couch bed mattress was beyond disgusting-unexplainable. I asked for the manager, but was ... read more
Business response:
Thanks for being our guest. We sincerely apologize for the cleanliness issue you encountered in your room while you were here. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete. Your feedback is shared with the respective teams to be more diligent with their duties going forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Felicia, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.