Extended Stay America - Memphis - Wolfchase Galleria

Jaimie 

on Expedia

2 years ago

Nasty The tv and stove was broke. Looked dirty by the walls and floors only thing that felt clean was the beds 

Colleen 

on Expedia

2 years ago

Check your room before you unpack This site was definitely not clean. We found articles such as dirty socks and earring backs in our “clean” room on the floor. We had been driving most of the day and within minutes of taking his shoes off, his socks were coated with dirt and hair. The pull-out mattress was stained and had debris on it. The hotel had clearly marked signage about a 10 point cleaning system that was not being adhered to. We were given two rooms to chose from and moved to another room once we alerted the staff. ... read more

Anta 

on Expedia

2 years ago

Hotel was dirty ! Nothing in the rooms to use 

Amanda 

on Expedia

2 years ago

I don't think there was a single thing I enjoyed. I was ready to get my family out of there 

Shalicia 

on Expedia

2 years ago

So I didn’t know this was not a regular hotel. It has another set of rules and conditions that you don’t find out about until you get there. The staff is actually super friendly and nice. The supposed one bedroom suite I had only had one tiny tv in it that barely got any channels. You also have a lot of people hanging around the property that isn’t to advertising. I don’t think I will go back to this one. 

Lashoyne 

on Expedia

2 years ago

Exterior is okay. Lobby smells like weed, as if someone had been smoking it in the lobby. Room was terribly filthy. Splatters of food and rust was very apparent immediately of walking in the door of the room. It was obvious that the bedding had not been changed since the previous guest. The indentions and crumbs on the sheets was evidence 

Len 

on Expedia

2 years ago

Not what I am used to with Extended Stay America I should have known from the beginning that this was not what I expected from Extended Stay when I was told that if I needed plates, a coffee maker, cups, etc., I would have to get them from the front desk. They were not in the room as normal. Then when I went into the room and saw the condition of the furniture, broken TV and quality of the kitchen, it was too late. I booked a three day stay with Hotels.com and checked out after one night. Due to the Hotels.com policy, I am n... read more