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Extended Stay America - Memphis - Wolfchase Galleria
- Hotels
- Memphis, TN
About this business
Location details
2520 Horizon Lake Dr., Memphis, TN, 38133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were multiple vehicles broken into in the parking lot of the hotel. There needs to be security 24/7
Business response:
Dear Christy, It isn't enjoyable to read your comments concerning your visit to our hotel. The safety and security of our guests and employees are of utmost priority, and we work closely with local police to ensure we have a safe and secure environment in and around the hotel. We do not take these concerns lightly and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Numerous vehicles had broken out windows and items stolen, stairwell was full of urine and smelled of urine, room was dirty and smelled of urine, room door wouldn’t shut completely.
Business response:
Dear Rikki, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visi... read more
The entire hotel smelled of marijuana smoke- rooms, elevator and lobby.
Business response:
Dear Hal and Sherry, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
Tub issues Went to take a bath and could not get the water to come out of the tub other than a trickle. Tried everything for 15 mins and since I had gotten in very late and was tired went to bed after sponging in the sink. The next morning I told the desk clerk and she said “everyone has trouble with our tubs. It’s complicated to get the water on right. You should have called us”. We’ll my thought is if you know it’s “complicated” to get the tub water on why don’t you have directions in the bathtub or upon checking in. I sai... read more
Business response:
Dear Guest, Thank you for taking the time to share your review. We apologize for the inconvenience caused by the issue with the tub. Unfortunately, maintenance issues arise occasionally, and we apologize for not making you aware of this upon check-in. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed that our team was not as responsive as they should have been in addressing your concerns. We hope you will give us another opportunity so we can leave you with a much b... read more
Bad hotel experience in Memphis Pretty dirty, hole in the wall in the bathroom, shower didn’t work
Business response:
Dear Norbie, Thank you for your feedback. It is disappointing that we could not provide you a more pleasant stay. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for the cleanliness issues with your guest room and any oversight in our hotel area, and remedial steps within our housekeeping and maintenance team are underway to ensure this does not happen again. Thank you for bringing this to our attention. We hope to have you back for the seamless stay you... read more
Nasty The tv and stove was broke. Looked dirty by the walls and floors only thing that felt clean was the beds
Business response:
Dear Jaimie, Thank you for your feedback. It is disappointing that we could not provide you a more pleasant stay. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for the cleanliness issues with your guest room and any oversight in our hotel area, and remedial steps within our housekeeping department are underway to ensure this does not happen again. Thank you for bringing this to our attention. We hope to have you back for the seamless stay you deserve.S... read more
Frequently asked questions about Extended Stay America - Memphis - Wolfchase Galleria
How is Extended Stay America - Memphis - Wolfchase Galleria rated?
Extended Stay America - Memphis - Wolfchase Galleria has a 3.7 star rating with 3,239 reviews.
When is Extended Stay America - Memphis - Wolfchase Galleria open?
Extended Stay America - Memphis - Wolfchase Galleria is open now. It will close tomorrow at 12:00 a.m.