Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear PEDRO, We are grateful for having you as our guest and appreciate your positive feedback about our convenient location. However, we apologize for your concerns with our breakfast. Your feedback is valuable to us, and we will take it into consideration as we continuously work to enhance our offerings. We are grateful for your patience and hope you will stay with us again soon. Sincerely, Hotel Management 

Business response:

Dear Doğan, We are very sorry for any stress caused to you while with us. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Please give us the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city. Sincerely, Hotel Management 

Business response:

Dear Luz, Thank you for sharing your experience on your recent visit to the city. It is always our effort to keep our guests happy and satisfied by our services. However, we are sorry for the disappointment with the breakfast choices not meeting your taste. Your remarks are shared with the concerned individual for improvement. We hope you revisit and allow us to serve you again with good memories. Sincerely, Hotel Management 

Business response:

Dear Lionel, We appreciate your kind words regarding the politeness of our receptionist. However, we apologize if the cleanliness of the bathroom did not meet your expectations. Guest feedback is valuable, and we will address this matter internally. We hope that despite this, you had an overall positive experience, and we look forward to welcoming you back for an improved stay in the future. Sincerely, Hotel Management 

Business response:

Dear Claudio, We appreciate your feedback and are pleased to hear that you found comfort in our beds and bedrooms. However, we regret that your experience with the bathroom, kitchen, and breakfast did not meet your expectations. Your comments are valuable, and we will use them to address areas that need improvement. Our goal is to ensure a positive overall stay for our guests, and we apologize for any shortcomings. Thank you for bringing these matters to our attention. Sincerely, Hotel Management 

Business response:

Dear Walo Solorzano, We apologize for any disappointment during your stay. While we're glad to hear that you found the room comfortable, we regret any inconvenience regarding the breakfast and overall service. Your feedback is valuable, and we will use it to improve our offerings and guest experience. Please know that we take your comments seriously, and our team is working diligently to address these issues. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Sincerely, Hotel... read more