Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Gloria, Thank you for choosing our hotel. We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future inconveniences. We are wholly committed to regaining your trust and confidence, and w... read more

Business response:

Dear Krystin, We apologize for the dissatisfaction you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret falling short of meeting your expectations. We take your feedback seriously and will use it to improve our services and accommodations. Thank you for sharing your feedback, and we hope to have the opportunity to exceed your expectations in the future. Sincerely, Hotel Management 

Business response:

Dear Kimberly, Thank you for the review. We sincerely apologize for not meeting your expectations and being unable to accommodate you. Please know that this does not reflect the level of service we aim to provide. We would love to host you in the future and offer you the hospitality we are known for. Thank you again for including us in your plans, and we hope you will allow us to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Dear Pedro, Thank you for being our guest. We are very sorry for any stress caused to you here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city. Since... read more

Business response:

Dear Sandra, Thank you for choosing us and sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering the positive highlights of the room, plea... read more

Business response:

Dear Nilton, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely apologize that this was not your experience. Please know that our housekeeping is done for guests staying more than eight nights to respect our guests' privacy and offer minimal intrusion; however, we are always happy to provide fresh linens and whatever we can to make the most of your stay. If there was any miscommunication about our services during check-in, please acc... read more

Business response:

Dear Tywana, We apologize for the inconvenience you experienced with the bathroom door in your room. Your comfort is important to us, and we regret that we could not accommodate a room change during your stay. Please be assured that we take your feedback seriously and will address the issues with our maintenance teams to ensure this is always checked before allocating rooms to our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a more satisfactory experience in the future.... read more