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Extended Stay America - Miami - Airport - Blue Lagoon
- Hotels
- Miami, FL
About this business
Location details
6605 NW 7th St., Miami, FL, 33126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dissapointing Facilities not meeting the expectations by photos or web description. The cleanness was poor, the breakfast a joke, if they don't want to offer it, just say it and customers prepare themselves, but not lie about it. Too many printed sheets with advertisements of equipment not working (looks old, so maybe is better to fix the device isn't?) or advertising customers about improper behavior. That's offensive for those who follow the rules. And definitively ... too many customers (or external people, because the en... read more
Business response:
Dear Fernando, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. On the other hand, it is nice... read more
Awful It was the dirtiest place I have ever stayed in some water was on the floor so I took a towel to wipe It up the towel was back with dirt from the floor so they don't mop Ever! no blanket or bedspread spread just a top sheet kitchen fan area dirty no breakfast as advertised only black coffee and a small Muffin this place was not cheap We called front desk to complain and they Hung up on us Nothing
Business response:
Dear Mary, Thank you for choosing us and for sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occa... read more
Fair Very basic, no amenities. Coffee and a muffin is not what I would consider breakfast. It was clean enough. Area seemed safe.
Business response:
Dear Hollie, Thank you for taking the time to share your review. While we appreciate your kind remarks about the cleanliness and safety of our establishment, we regret not meeting your expectations regarding our amenities and breakfast offerings. Your feedback is valuable, and we will share this with the appropriate individuals to explore ways to enhance our guest experience. We apologize for any inconvenience caused and assure you that your concerns are taken seriously. We hope to welcome you back soon for an improved and e... read more
Bad There was a lot of people hanging out in the parking lot next to my room window could not sleep and I paid 330.00 for one night
Business response:
Dear Eileen, We sincerely apologize for the disturbance you experienced during your stay. Your comfort is our priority, and we regret that the noise from the parking lot affected your sleep. Please be assured that we take this matter seriously and will address it promptly to ensure a more peaceful environment for our guests in the future. Your feedback is invaluable, and we thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with the serene experience you deserve during y... read more
Fair Except the breakfast we was expecting hot breakfast not oatmeal in a cup and muffins need to be more specific about the breakfast Everything
Business response:
Dear QUANA, We appreciate your feedback and regret that our breakfast did not meet your expectations. We apologize for any confusion about the offerings. We aim to provide a satisfactory experience for all our guests, and your comments will help us make necessary improvements. Your insights are valuable, and we hope to have the opportunity to welcome you again in the future, ensuring a more positive experience. Sincerely, Hotel Management
Fair
Oppholdet på Stay American var lite komfortabelt. Fra start ble vi møtt nedlatende av personalet, rommet bar preg av røy Personalet, frokosten og renholdet var ikke på plass, dessverre. Kort veg til flyplassen og Gratis parkering.
Business response:
Dear Niklas, We deeply apologize for the less-than-satisfactory experience during your stay. It's disheartening to hear about the issues you encountered with the staff and the overall comfort of your room. We appreciate your feedback, and it provides insight into areas for improvement. Please be assured that we will address these concerns with our team to improve our services. Your insights are valuable, and we hope to have another chance to provide you with a more positive and comfortable experience in the future. Sincerely... read more
Ein Motel für eine Nacht vor oder nach dem Flug Keine Annehmlichkeiten. Badewanne war dreckig. Das Frühstück ist ein Witz und ist keineswegs einen Aufpreis wert. Muffin, Müsliriegel und Kaffee Kurzer Weg zum Flughafen
Business response:
Dear René, Thank you for reviewing your stay with us. We regret that your experience did not meet expectations. We apologize for the cleanliness issues and the disappointment with the breakfast. We take your feedback seriously and will address these concerns with our team to ensure improvements. Thank you for bringing this to our attention, and we hope to have another opportunity to provide you with a more satisfactory stay in the future. Sincerely, Hotel Management
Bad Disaster🫣we Got nothing...only notifying Letter that there is only black coffe...no creamer, no tea, no maffin...big shame🤐
Business response:
Dear Gašperin, We sincerely apologize for the inconvenience you faced during your stay. It's disheartening to hear that you did not find the expected amenities in your room. Your feedback is important to us, and we are actively addressing this issue to ensure it doesn't recur. Please know that your experience is not reflective of our standards. We appreciate your patience and hope to have the opportunity to make it right in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Miami - Airport - Blue Lagoon
How is Extended Stay America - Miami - Airport - Blue Lagoon rated?
Extended Stay America - Miami - Airport - Blue Lagoon has a 3.1 star rating with 4,246 reviews.
When is Extended Stay America - Miami - Airport - Blue Lagoon open?
Extended Stay America - Miami - Airport - Blue Lagoon is open now. It will close tomorrow at 12:00 a.m.