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Extended Stay America - Miami - Airport - Blue Lagoon
- Hotels
- Miami, FL
About this business
Location details
6605 NW 7th St., Miami, FL, 33126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was very disappointed and it was the worst hotel I've stayed at. When we arrived at the hotel room, their was no toilet paper so I had to use the Kleenex tissue which was very frustrating. The toilet seat was very loose and felt like you were going to fall off. Their was no breakfast in the morning, only coffee and tea so we had to stop and get something to eat. I was very disappointed and will never stay at this hotel again!!! The only thing I liked was the bed was comfortable and we slept really well.
Business response:
Dear CHERYL, Thank you for taking the time to share your experience. We're pleased to hear you found the bed comfortable. However, we sincerely apologize for the inconvenience you faced during your stay. Your concerns regarding the lack of essential amenities and breakfast have been noted, and we sincerely regret falling short of your expectations. Please be assured that we will address these issues with our team to enhance our services. We hope you give us another opportunity to provide you with a more satisfying experience... read more
Review Not clean and definitely not a good value. The laundry facilities were very dirty and out of order as well. No customer restroom in lobby while waiting for check in after long travel. Pet friendly
Business response:
Dear Kellie, We appreciate your feedback regarding our pet-friendly policy. However, we apologize for any inconvenience you experienced during your stay, especially with the cleanliness and the condition of our laundry facilities. Your observations are crucial in helping us address areas that need improvement. We understand the importance of a pleasant experience for our guests and will work to enhance our service. We appreciate your understanding and hope to have the opportunity to better serve you in the future. Sincerely,... read more
Bad
Bad
Very Poor Sucio rota y pintadas las cortinas Un desastre
Business response:
Dear Molina, Thank you for choosing our hotel and for sharing your experience. We apologize for failing to meet your expectations, and we regret any inconvenience you may have experienced while being our guest. We hope you will give us another opportunity, as we would like you to enjoy a fulfilling visit as you should have on this visit. Sincerely, Hotel Management
Should be $60-70 range. Not a good value. The bathroom and the smelly pillows. The facilities are old and need to be better maintained. The breakfast was coffee, hot water and a small muffin if you can get it. You have to ask them to replenish the breakfast as the put out very little and if you not there by 7 am, good luck.
Business response:
Dear Dennis, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
Very Poor
Fair Dirty hotel, with lots of families living in and around (?). Strange atmosphere.
Business response:
Dear Max, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Bad No blankets on bed or anywhere in room, NO shower curtain on tub/shower, water ran on floor, 'free breakfast' consisted of about 4 packs of instant oatmeal, for everyone in motel, nothing elas! location
Business response:
Dear Jeffrey, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing guests with the highest service and quality. Therefore, we regret your experience did not meet your expectations and apologize for the inconvenience caused. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. Additionally, your feedback will be shared with the appropriate leaders so they know our guests' wis... read more
Frequently asked questions about Extended Stay America - Miami - Airport - Blue Lagoon
How is Extended Stay America - Miami - Airport - Blue Lagoon rated?
Extended Stay America - Miami - Airport - Blue Lagoon has a 3.1 star rating with 4,246 reviews.
When is Extended Stay America - Miami - Airport - Blue Lagoon open?
Extended Stay America - Miami - Airport - Blue Lagoon is open now. It will close tomorrow at 12:00 a.m.