This profile has been claimed by the business owner or representative.
Extended Stay America - Miami - Airport - Blue Lagoon
- Hotels
- Miami, FL
About this business
Location details
6605 NW 7th St., Miami, FL, 33126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing todo en mal estado nada
Business response:
Dear juan, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Disgusting bad cover up of someone else's body fluids Laying down in someone else's body fluids. They tried dousing with bleach and then covered the sheets with a clean bedspread. It's was reported already. We lost clothing and sleep and peace of mind for future hotel stays.
Business response:
Dear Jessica, Thank you for taking the time to write a review of your stay. Your feedback will assist us in continually improving our service and guest experience. We hope to provide you with a better stay in the future. Sincerely, Hotel Management
Fair El baño en mal estado, la nevera dañada y toco cambiarla , la estufa en regular estdao. No habia menaje de cocina. La ubicacion.
Business response:
Dear Mauricio, We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the condition of the bathroom and the issues with the fridge and stove. We understand how frustrating it can be when maintenance issues arise. Your feedback is invaluable, and we will address these concerns with our team to ensure such lapses are not repeated. Additionally, brand standards require us to provide kitchenware at the front desk to ensure cleanliness. Please accept our apologies if this w... read more
Busquen otro lugar Pesima opcion para hospedarse. Cobran por una habitacion acondicionada con utencilios de cocina y no tienen ni platos. La refrigeradora mala. Nosotros logramos cambiarnos de habitacion la segunda noche porque ya la puerta ni cerraba, estaba mala, nos dieron al final solamente un sarten sucio y quebrado y una espatula, servicio al cliente pesimo, el manager nos ayudo pero luego de varios dias insistiendo y aguantando malas caras, limpieza cada 15 dias ... desayuno incluido= cupcake y cafe Secador de pelo, U... read more
Business response:
Dear Nathalie, We sincerely apologize for the numerous issues you encountered during your stay. Your feedback regarding the lack of kitchen utensils, refrigerator condition, and customer service is concerning, and we regret any inconvenience caused. Please know that we take your comments seriously and actively address these issues with our team to ensure improvements are made. Providing a comfortable and enjoyable experience for our guests is our priority, and we apologize for falling short in your case. We appreciate your u... read more
Bad
Bad
La peor de mi vida No pude saber porque no me atendieron No pude entrar la oficina estaba cerrada 20 minutos después de confirmarme la estadía .. tuve que sacarme otro hotel
Business response:
Dear Jordy, Thank you for taking the time to share your review. We apologize for being unable to accommodate you on your recent visit and regret any service lapses from our team. Your feedback is concerning, and we will address this promptly with the relevant team to ensure this does not occur in the future. We understand your frustration and regret any inconvenience this may have caused. Please accept our sincerest apologies; we hope to host you with a more positive experience. Sincerely, Hotel Management
Very Poor Water was pouring out of the ceiling in my first room. They moved me. Ants started pouting in. Got in to my bread and peanut butter. Somewhat comfy bed.
Business response:
Dear Rustin, Our goal is to provide every guest with an exceptional stay; therefore, we apologize for the inconvenience you experienced during your stay. Your comfort is our priority, and we regret the issues with water leakage and pests. We will address this with our team to prevent recurrence. Your feedback is invaluable, and we hope to exceed your expectations in the future. Thank you for bringing this to our attention. Sincerely, Hotel Management
Bad
Frequently asked questions about Extended Stay America - Miami - Airport - Blue Lagoon
How is Extended Stay America - Miami - Airport - Blue Lagoon rated?
Extended Stay America - Miami - Airport - Blue Lagoon has a 3.1 star rating with 4,246 reviews.
When is Extended Stay America - Miami - Airport - Blue Lagoon open?
Extended Stay America - Miami - Airport - Blue Lagoon is open now. It will close tomorrow at 12:00 a.m.