Extended Stay America - Miami - Airport - Blue Lagoon

Business response:

Dear Alejandro, We are glad our location was convenient for your travel plans. We always strive to exceed our guests' needs and expectations, so we apologize for any disappointment with the shuttle service. We utilize feedback like yours to improve our guest experience, so we appreciate you taking the time to leave your review. Thank you for staying with us, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Dear Rasmussen, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel Management 

Business response:

Dear Tracy, Thank you for choosing us and for sharing your comments. It is very understandable how these multiple issues detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamles... read more

Business response:

Dear Lopez, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We do hope you will consider giving us another chance to show you the hospitality for which we are known. Sincerely, Hotel Management 

Business response:

Dear Savon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately. Sincerely, Hotel Management 

Business response:

Dear PABLO, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end regarding the kitchenware policy. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We take your concerns seriously and will address them effectively for future improvement. On your next visit, we would ... read more

Business response:

Dear Albertico, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We value you as a loyal guest and would appreciate the opportunity to make it right and provide you with the exceptional hospitality that you deserve and hav... read more

Business response:

Dear Andrea, Thank you for choosing our hotel during your recent visit to our area. We aim to deliver outstanding service with great amenities and clean and comfortable suites for our guests; therefore, we apologize for not meeting your expectations. Rest assured, we take this matter seriously and will take all necessary steps to address it with utmost care. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely, Hotel Management 

Business response:

Dear John, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We acknowledge the importance of your concerns, especially regarding the cleanliness of our hotel, as it is our highest priority. We will address the issue with our housekeeping staff to ensure such instances are not repeated. We sincerely hope you will give us another chance to serve you in the future and look forward to welcoming you back soon. Sincerely, Hotel Management